/* ================================================================
   McCourt Equipment SMS — Design System
   Premium dark-mode inbox UI
   ================================================================ */

/* ── Design Tokens ────────────────────────────── */

:root {
  /* Background & Surface — deep dark with color depth */
  --bg: #0a0a12;
  --bg-secondary: rgba(18, 18, 30, 0.6);
  --surface: rgba(255, 255, 255, 0.05);
  --surface-hover: rgba(255, 255, 255, 0.08);
  --surface-active: rgba(255, 255, 255, 0.12);

  /* Accent — warm amber/gold */
  --accent: #e8a742;
  --accent-dark: #c68a30;
  --accent-soft: rgba(232, 167, 66, 0.1);
  --accent-glow: rgba(232, 167, 66, 0.2);

  /* Legacy compat aliases */
  --teal: var(--accent);
  --teal-soft: var(--accent-soft);
  --teal-glow: var(--accent-glow);

  /* Text */
  --text: #eef0f6;
  --text-secondary: #9ca3b4;
  /* Brightened from #5a6070 → #737b8f for WCAG AA (4.5:1 on --bg #0a0a12) */
  --text-dim: #737b8f;

  /* Borders — glass edges */
  --border: rgba(255, 255, 255, 0.08);
  --border-light: rgba(255, 255, 255, 0.04);

  /* Status Colors */
  --green: #34d399;
  --amber: #fbbf24;
  --red: #f87171;
  --blue: #60a5fa;

  /* Glass properties */
  --glass-bg: rgba(255, 255, 255, 0.04);
  --glass-border: rgba(255, 255, 255, 0.1);
  --glass-shine: inset 0 1px 0 rgba(255, 255, 255, 0.06);

  /* Shadows — deeper with color */
  --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.3);
  --shadow-lg: 0 16px 48px rgba(0, 0, 0, 0.5);
  --shadow-glow: 0 0 30px rgba(232, 167, 66, 0.08);

  /* Typography */
  --font: 'Inter', ui-sans-serif, system-ui, -apple-system, sans-serif;
  --font-mono: 'Fira Mono', 'Consolas', monospace;

  /* Radii — more rounded for glass */
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 20px;
  --radius-full: 9999px;

  /* Transitions — springy */
  --ease: cubic-bezier(0.22, 1, 0.36, 1);
  --ease-spring: cubic-bezier(0.34, 1.56, 0.64, 1);
}

/* ── Light Theme Overrides ────────────────────── */

[data-theme="light"] {
  --bg: #f0ebe3;
  --bg-secondary: rgba(255, 255, 255, 0.6);
  --surface: rgba(255, 255, 255, 0.5);
  --surface-hover: rgba(255, 255, 255, 0.7);
  --surface-active: rgba(255, 255, 255, 0.85);

  --accent: #c47d1a;
  --accent-dark: #a8680f;
  --accent-soft: rgba(196, 125, 26, 0.1);
  --accent-glow: rgba(196, 125, 26, 0.18);

  --teal: var(--accent);
  --teal-soft: var(--accent-soft);
  --teal-glow: var(--accent-glow);

  --text: #1a1a2e;
  --text-secondary: #5a5e70;
  /* Darkened from #9ca0ae → #636873 for WCAG AA (4.85:1 on --bg #f0ebe3) */
  --text-dim: #636873;

  --border: rgba(0, 0, 0, 0.08);
  --border-light: rgba(0, 0, 0, 0.04);

  --green: #16a34a;
  --amber: #d97706;
  --red: #dc2626;
  --blue: #2563eb;

  --glass-bg: rgba(255, 255, 255, 0.45);
  --glass-border: rgba(255, 255, 255, 0.6);
  --glass-shine: inset 0 1px 0 rgba(255, 255, 255, 0.8);

  --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.06);
  --shadow-lg: 0 16px 48px rgba(0, 0, 0, 0.1);
  --shadow-glow: 0 0 30px rgba(196, 125, 26, 0.06);
}

[data-theme="light"] .app::before {
  background:
    radial-gradient(ellipse 80% 60% at 15% 20%, rgba(232, 180, 90, 0.2) 0%, transparent 50%),
    radial-gradient(ellipse 70% 50% at 85% 75%, rgba(168, 130, 246, 0.12) 0%, transparent 50%),
    radial-gradient(ellipse 90% 70% at 50% 50%, rgba(120, 170, 255, 0.1) 0%, transparent 60%),
    radial-gradient(ellipse 60% 80% at 30% 85%, rgba(255, 160, 120, 0.1) 0%, transparent 40%),
    radial-gradient(ellipse 50% 40% at 70% 20%, rgba(200, 140, 255, 0.08) 0%, transparent 45%);
}

[data-theme="light"] .topbar {
  background: rgba(255, 255, 255, 0.55);
  border-color: rgba(255, 255, 255, 0.7);
  box-shadow:
    0 8px 32px rgba(0, 0, 0, 0.06),
    0 0 0 0.5px rgba(255, 255, 255, 0.9) inset,
    0 1px 0 rgba(255, 255, 255, 0.9) inset;
}

[data-theme="light"] .queue-rail {
  /* Solid background — no blur on large always-visible panels */
  background: rgba(240, 235, 227, 0.97);
  border-color: rgba(255, 255, 255, 0.7);
  box-shadow:
    0 8px 40px rgba(0, 0, 0, 0.06),
    0 0 0 0.5px rgba(255, 255, 255, 0.8) inset,
    0 1px 0 rgba(255, 255, 255, 0.9) inset;
}

[data-theme="light"] .transcript-panel {
  /* Solid background — no blur on large always-visible panels */
  background: rgba(242, 238, 232, 0.97);
  border-color: rgba(255, 255, 255, 0.65);
  box-shadow:
    0 8px 40px rgba(0, 0, 0, 0.06),
    0 0 0 0.5px rgba(255, 255, 255, 0.7) inset,
    0 1px 0 rgba(255, 255, 255, 0.85) inset;
}

[data-theme="light"] .transcript-header {
  background: rgba(255, 255, 255, 0.5);
  border-bottom-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .composer {
  background: rgba(255, 255, 255, 0.5);
  border-top-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .queue-card {
  background: rgba(255, 255, 255, 0.3);
  border-color: rgba(255, 255, 255, 0.5);
}

[data-theme="light"] .queue-card:hover {
  background: rgba(255, 255, 255, 0.6);
  border-color: rgba(255, 255, 255, 0.8);
  box-shadow:
    0 4px 16px rgba(0, 0, 0, 0.06),
    0 0 0 0.5px rgba(255, 255, 255, 0.7) inset;
}

[data-theme="light"] .queue-card.active {
  background: rgba(196, 125, 26, 0.08);
  border-color: rgba(196, 125, 26, 0.2);
  box-shadow:
    0 4px 20px rgba(196, 125, 26, 0.08),
    0 0 0 0.5px rgba(196, 125, 26, 0.12) inset,
    0 1px 0 rgba(255, 255, 255, 0.6) inset;
}

[data-theme="light"] .queue-filter-btn {
  background: rgba(255, 255, 255, 0.35);
}

[data-theme="light"] .queue-filter-btn:hover {
  background: rgba(255, 255, 255, 0.6);
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .queue-filter-btn.active {
  background: rgba(196, 125, 26, 0.12);
  border-color: rgba(196, 125, 26, 0.2);
}

[data-theme="light"] .message-bubble.inbound {
  background: rgba(255, 255, 255, 0.65);
  border-color: rgba(255, 255, 255, 0.8);
  box-shadow:
    0 2px 8px rgba(0, 0, 0, 0.04),
    0 0 0 0.5px rgba(255, 255, 255, 0.7) inset,
    0 1px 0 rgba(255, 255, 255, 0.9) inset;
}

[data-theme="light"] .message-bubble.outbound {
  background: rgba(196, 125, 26, 0.1);
  border-color: rgba(196, 125, 26, 0.15);
  box-shadow:
    0 2px 8px rgba(196, 125, 26, 0.06),
    0 0 0 0.5px rgba(196, 125, 26, 0.08) inset,
    0 1px 0 rgba(255, 255, 255, 0.5) inset;
}

[data-theme="light"] .composer-textarea {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

[data-theme="light"] .composer-textarea:focus {
  background: rgba(255, 255, 255, 0.7);
  border-color: rgba(196, 125, 26, 0.35);
}

[data-theme="light"] .queue-search input {
  background: rgba(255, 255, 255, 0.4);
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .login-view {
  background:
    radial-gradient(ellipse at 15% 20%, rgba(232, 180, 90, 0.15) 0%, transparent 50%),
    radial-gradient(ellipse at 85% 80%, rgba(168, 130, 246, 0.1) 0%, transparent 50%),
    var(--bg);
}

[data-theme="light"] .login-card {
  background: rgba(255, 255, 255, 0.55);
  border-color: rgba(255, 255, 255, 0.7);
}

[data-theme="light"] .login-input {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

[data-theme="light"] .admin-card {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(255, 255, 255, 0.7);
}

[data-theme="light"] .toast {
  background: rgba(255, 255, 255, 0.8);
  border-color: rgba(255, 255, 255, 0.9);
  color: #1a1a2e;
}

[data-theme="light"] .modal-card {
  background: rgba(255, 255, 255, 0.7);
  border-color: rgba(255, 255, 255, 0.8);
}

[data-theme="light"] .contact-search-dropdown {
  background: #ffffff;
}

[data-theme="light"] .team-panel {
  background: rgba(255, 255, 255, 0.6);
  border-color: rgba(255, 255, 255, 0.7);
}

[data-theme="light"] .notification-count {
  box-shadow: 0 2px 8px rgba(220, 38, 38, 0.3);
}

[data-theme="light"] ::-webkit-scrollbar-thumb {
  background: rgba(0, 0, 0, 0.12);
}

[data-theme="light"] ::-webkit-scrollbar-thumb:hover {
  background: rgba(0, 0, 0, 0.2);
}

/* Light theme message bubbles — blur too expensive on large message lists; solid bg */
[data-theme="light"] .message-bubble {
  border-color: rgba(0, 0, 0, 0.06);
}

/* DM bubbles in light mode */
[data-theme="light"] .dm-bubble.own {
  background: rgba(196, 125, 26, 0.1);
  border-color: rgba(196, 125, 26, 0.15);
}

[data-theme="light"] .dm-bubble {
  background: rgba(255, 255, 255, 0.6);
  border-color: rgba(0, 0, 0, 0.06);
}

/* Date separator */
[data-theme="light"] .date-separator {
  color: var(--text-dim);
}

[data-theme="light"] .date-separator::before,
[data-theme="light"] .date-separator::after {
  background: rgba(0, 0, 0, 0.08);
}

/* Empty transcript */
[data-theme="light"] .empty-transcript {
  color: var(--text-dim);
}

/* Agent table and forms */
[data-theme="light"] .agent-table th {
  background: rgba(0, 0, 0, 0.03);
}

[data-theme="light"] .agent-table td {
  border-bottom-color: rgba(0, 0, 0, 0.05);
}

[data-theme="light"] .settings-field input,
[data-theme="light"] .settings-field select,
[data-theme="light"] .settings-field textarea,
[data-theme="light"] .admin-form-field input,
[data-theme="light"] .admin-form-field select {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

/* Contacts panel */
[data-theme="light"] .contacts-panel {
  background: rgba(255, 255, 255, 0.65);
  border-color: rgba(255, 255, 255, 0.8);
}

[data-theme="light"] .contact-row {
  border-bottom-color: rgba(0, 0, 0, 0.05);
}

/* Attach popup */
[data-theme="light"] .attach-popup {
  background: rgba(255, 255, 255, 0.8);
  border-color: rgba(255, 255, 255, 0.9);
}

[data-theme="light"] .attach-popup-item:hover {
  background: rgba(0, 0, 0, 0.04);
}

/* Claim dropdown */
[data-theme="light"] .claim-select,
[data-theme="light"] .transcript-assign-select {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

/* Radio cards */
[data-theme="light"] .radio-card {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .radio-card.selected {
  border-color: var(--accent);
  background: rgba(196, 125, 26, 0.06);
}

/* Signature editor */
[data-theme="light"] .signature-editor-input {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

/* Owner badge */
[data-theme="light"] .owner-badge {
  background: rgba(196, 125, 26, 0.1);
}

[data-theme="light"] .owner-badge.unowned {
  background: rgba(0, 0, 0, 0.04);
}

/* Team DM view */
[data-theme="light"] .team-dm-header {
  background: rgba(255, 255, 255, 0.5);
  border-bottom-color: rgba(0, 0, 0, 0.06);
}

/* Queue card state badges */
[data-theme="light"] .queue-card-state {
  background: rgba(196, 125, 26, 0.1);
}

/* Send button - keep vibrant in both */
[data-theme="light"] .send-btn {
  box-shadow:
    0 4px 16px rgba(196, 125, 26, 0.3),
    0 1px 0 rgba(255, 255, 255, 0.3) inset;
}

/* Login button */
[data-theme="light"] .login-btn {
  box-shadow: 0 4px 16px rgba(196, 125, 26, 0.25);
}

/* ── Reset & Base ─────────────────────────────── */

*,
*::before,
*::after {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
  height: 100%;
  overflow: hidden;
}

body {
  margin: 0;
  height: 100%;
  overflow: hidden;
  background: var(--bg);
  color: var(--text);
  font-family: var(--font);
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

h1, h2, h3, h4, p {
  margin: 0;
}

button,
input,
select,
textarea {
  font: inherit;
  color: inherit;
}

button {
  cursor: pointer;
}

a {
  color: var(--teal);
  text-decoration: none;
}

/* ── Focus Visibility (WCAG 2.4.11 / 2.4.7) ─── */

/* Suppress browser default outline for mouse/pointer users */
:focus:not(:focus-visible) {
  outline: none;
}

/* Global keyboard-focus ring: 2px amber, 2px offset */
:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}

/* Queue cards — slightly inset so the ring sits just inside the border */
.queue-card:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: -1px;
  border-color: var(--accent) !important;
}

/* Composer textarea — keep the existing glow, add outline */
.composer-textarea:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 1px;
}

/* Send button — match the accent button style */
.send-btn:focus-visible,
.btn-icon:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
  border-radius: var(--radius-sm);
}

/* Menu items in dropdown */
.card-menu-item:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: -2px;
  background: var(--surface-hover);
}

/* Queue filter tabs */
.queue-filter-btn:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 1px;
}

/* Inputs and selects */
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 1px;
}


/* ── Custom Scrollbar ─────────────────────────── */

::-webkit-scrollbar {
  width: 6px;
  height: 6px;
}

::-webkit-scrollbar-track {
  background: transparent;
}

::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.1);
  border-radius: var(--radius-full);
}

::-webkit-scrollbar-thumb:hover {
  background: rgba(255, 255, 255, 0.2);
}

/* ── App Shell ────────────────────────────────── */

.app {
  min-height: 100vh;
}

.app::before {
  content: '';
  position: fixed;
  inset: 0;
  z-index: -1;
  background:
    radial-gradient(ellipse 80% 60% at 15% 20%, rgba(232, 167, 66, 0.15) 0%, transparent 50%),
    radial-gradient(ellipse 70% 50% at 85% 75%, rgba(139, 92, 246, 0.12) 0%, transparent 50%),
    radial-gradient(ellipse 90% 70% at 50% 50%, rgba(59, 130, 246, 0.08) 0%, transparent 60%),
    radial-gradient(ellipse 60% 80% at 30% 85%, rgba(232, 100, 66, 0.1) 0%, transparent 40%),
    radial-gradient(ellipse 50% 40% at 70% 20%, rgba(168, 85, 247, 0.08) 0%, transparent 45%);
  animation: meshShift 25s ease-in-out infinite alternate;
}

/* ── Login View ───────────────────────────────── */

.login-view {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  background:
    radial-gradient(ellipse at 15% 20%, rgba(232, 167, 66, 0.08) 0%, transparent 50%),
    radial-gradient(ellipse at 85% 80%, rgba(139, 92, 246, 0.06) 0%, transparent 50%),
    radial-gradient(ellipse at 50% 50%, rgba(59, 130, 246, 0.04) 0%, transparent 60%),
    var(--bg);
  animation: fadeIn 0.5s var(--ease);
}

.login-card {
  width: 100%;
  max-width: 420px;
  margin: 20px;
  padding: 40px;
  background: rgba(18, 18, 30, 0.65);
  backdrop-filter: blur(40px);
  -webkit-backdrop-filter: blur(40px);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  box-shadow:
    var(--shadow-lg),
    var(--shadow-glow),
    var(--glass-shine);
}

.login-logo {
  text-align: center;
  margin-bottom: 32px;
}

.login-logo h1 {
  font-size: 24px;
  font-weight: 800;
  letter-spacing: -0.3px;
  line-height: 1.3;
}

.login-logo .brand-accent {
  color: var(--teal);
}

.login-logo p {
  margin-top: 8px;
  color: var(--text-secondary);
  font-size: 13px;
}

.login-form {
  display: grid;
  gap: 16px;
}

.login-field {
  display: grid;
  gap: 6px;
}

.login-field label {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.login-input {
  width: 100%;
  height: 44px;
  padding: 0 14px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 14px;
  outline: none;
  transition: border-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}

.login-input:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px var(--accent-glow);
}

.login-input::placeholder {
  color: var(--text-dim);
}

.login-btn {
  width: 100%;
  height: 44px;
  margin-top: 8px;
  border: none;
  border-radius: var(--radius-sm);
  background: linear-gradient(135deg, var(--accent), var(--accent-dark));
  color: white;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: opacity 0.2s var(--ease), transform 0.15s var(--ease), box-shadow 0.2s var(--ease);
  box-shadow: 0 4px 16px rgba(232, 167, 66, 0.3);
}

.login-btn:hover {
  opacity: 0.92;
  box-shadow: 0 6px 24px rgba(232, 167, 66, 0.4);
}

.login-btn:active {
  transform: scale(0.98);
}

.login-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

/* Microsoft SSO Button */
.ms365-login-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  width: 100%;
  height: 48px;
  border: 1px solid rgba(255, 255, 255, 0.15);
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.06);
  color: var(--text);
  font-size: 15px;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  transition: all 0.2s var(--ease);
}

.ms365-login-btn:hover {
  background: rgba(255, 255, 255, 0.12);
  border-color: rgba(255, 255, 255, 0.25);
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.3);
  transform: translateY(-1px);
}

.ms365-login-btn:active {
  transform: scale(0.98);
}

.setup-heading {
  font-size: 16px;
  font-weight: 700;
  color: var(--text);
  margin-bottom: 4px;
}

.setup-link {
  font-size: 12px;
  color: var(--text-muted);
  text-decoration: none;
  opacity: 0.7;
}
.setup-link:hover {
  opacity: 1;
  color: var(--text-secondary);
}

#login-error {
  display: none;
  margin-top: 10px;
  font-size: 13px;
  color: var(--red);
  text-align: center;
}

[data-theme="light"] .ms365-login-btn {
  background: white;
  border-color: #d1d5db;
  color: #1f2937;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

[data-theme="light"] .ms365-login-btn:hover {
  background: #f9fafb;
  border-color: #9ca3af;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.remember-label {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-secondary);
  cursor: pointer;
  margin-bottom: 12px;
  user-select: none;
}

.remember-label input[type="checkbox"] {
  width: 15px;
  height: 15px;
  accent-color: var(--accent);
  cursor: pointer;
  flex-shrink: 0;
}

.login-error {
  display: none;
  margin-top: 4px;
  padding: 10px 14px;
  background: rgba(239, 68, 68, 0.1);
  border: 1px solid rgba(239, 68, 68, 0.25);
  border-radius: var(--radius-sm);
  color: var(--red);
  font-size: 13px;
  font-weight: 500;
  animation: slideInUp 0.25s var(--ease);
}

.login-error.visible {
  display: block;
}

/* ── Inbox View ───────────────────────────────── */

.inbox-view {
  animation: fadeIn 0.3s var(--ease);
}

/* ── Topbar ────────────────────────────────────── */

.topbar {
  position: fixed;
  top: 8px;
  left: 8px;
  right: 8px;
  z-index: 100;
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 52px;
  padding: 0 20px;
  background: rgba(255, 255, 255, 0.06);
  backdrop-filter: blur(40px) saturate(1.8);
  -webkit-backdrop-filter: blur(40px) saturate(1.8);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 16px;
  box-shadow:
    0 8px 32px rgba(0, 0, 0, 0.3),
    0 0 0 0.5px rgba(255, 255, 255, 0.1) inset,
    0 1px 0 rgba(255, 255, 255, 0.15) inset;
}

.topbar-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 15px;
  font-weight: 700;
  letter-spacing: -0.2px;
  white-space: nowrap;
}

.topbar-brand .brand-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  background: var(--teal);
  border-radius: var(--radius-full);
  box-shadow: 0 0 8px var(--teal-glow);
  animation: pulse 2s infinite;
}

.topbar-center {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--text-secondary);
  font-size: 12px;
}

.topbar-center .status-indicator {
  width: 6px;
  height: 6px;
  border-radius: var(--radius-full);
  background: var(--green);
  box-shadow: 0 0 6px rgba(34, 197, 94, 0.4);
}

/* Sticky "new version deployed" button — shown by sse.mjs on a BUILD_ID
   change, stays next to the Connected indicator until the agent reloads */
.update-banner {
  margin-left: 10px;
  padding: 4px 12px;
  border: 1px solid rgba(245, 158, 11, 0.5);
  border-radius: var(--radius-full);
  background: rgba(245, 158, 11, 0.15);
  color: var(--amber);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  animation: update-banner-pulse 2s ease-in-out infinite;
}

.update-banner:hover {
  background: rgba(245, 158, 11, 0.3);
}

@keyframes update-banner-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(245, 158, 11, 0.35); }
  50% { box-shadow: 0 0 8px 2px rgba(245, 158, 11, 0.25); }
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 6px;
}

.topbar-agent-info {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-right: 8px;
  padding-right: 14px;
  border-right: 1px solid var(--border);
}

.topbar-agent-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
}

.topbar-agent-role {
  font-size: 11px;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 700;
}

.notification-bell {
  position: relative;
}

.notification-count {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 18px;
  height: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--red);
  color: white;
  font-size: 10px;
  font-weight: 800;
  border-radius: var(--radius-full);
  padding: 0 5px;
  line-height: 1;
  animation: slideInUp 0.3s var(--ease);
  pointer-events: none;
}

/* ── Workspace Layout ─────────────────────────── */

.workspace {
  display: grid;
  grid-template-columns: 340px minmax(0, 1fr);
  height: calc(100vh - 76px);
  margin-top: 68px;
  padding: 0 8px 8px 8px;
  gap: 8px;
  overflow: hidden;
}

/* ── Queue Rail (Sidebar) ─────────────────────── */

.queue-rail {
  display: flex;
  flex-direction: column;
  background: rgba(16, 16, 26, 0.92);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 20px;
  overflow: hidden;
  box-shadow:
    0 8px 40px rgba(0, 0, 0, 0.25),
    0 0 0 0.5px rgba(255, 255, 255, 0.08) inset,
    0 1px 0 rgba(255, 255, 255, 0.12) inset;
}

.queue-header {
  flex-shrink: 0;
  padding: 16px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
}

.queue-filters {
  display: flex;
  gap: 4px;
  margin-bottom: 12px;
}

.queue-filter-btn {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 2px;
  min-height: 46px;
  padding: 4px 2px;
  border: 1px solid transparent;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.03);
  color: var(--text-secondary);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.25s var(--ease);
}

.queue-filter-btn:hover {
  background: rgba(255, 255, 255, 0.07);
  color: var(--text);
  border-color: rgba(255, 255, 255, 0.08);
}

.queue-filter-btn.active {
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
  border-color: rgba(232, 167, 66, 0.2);
  box-shadow:
    0 2px 8px rgba(232, 167, 66, 0.1),
    0 1px 0 rgba(255, 255, 255, 0.06) inset;
}

.filter-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 16px;
  padding: 0 5px;
  font-size: 10px;
  font-weight: 700;
  border-radius: var(--radius-full);
  background: rgba(255, 255, 255, 0.08);
  color: var(--text-secondary);
  font-variant-numeric: tabular-nums;
}

.queue-filter-btn.active .filter-count {
  background: rgba(232, 167, 66, 0.15);
  color: var(--accent);
}

/* Unread badge on filter tab — turns amber with glow when there are unread convs */
.filter-count.filter-count-unread {
  background: var(--accent);
  color: #000;
  box-shadow: 0 0 6px rgba(232, 167, 66, 0.5);
  animation: pulse-badge 2.5s ease-in-out infinite;
}

@keyframes pulse-badge {
  0%, 100% { box-shadow: 0 0 4px rgba(232, 167, 66, 0.4); }
  50%       { box-shadow: 0 0 10px rgba(232, 167, 66, 0.75); }
}

/* Snoozed conversation card — subtle dim with a sleep tint */
.queue-card.snoozed-card {
  opacity: 0.72;
}

.queue-card.snoozed-card:hover {
  opacity: 1;
}

/* Snoozed badge in card meta row */
.queue-card-state.snoozed-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  font-size: 10px;
  font-weight: 600;
  padding: 2px 7px;
  border-radius: 20px;
  background: rgba(100, 116, 139, 0.18);
  color: var(--text-secondary);
  border: 1px solid rgba(100, 116, 139, 0.25);
}

.queue-search {
  position: relative;
}

.queue-search .search-icon {
  position: absolute;
  top: 50%;
  left: 10px;
  transform: translateY(-50%);
  width: 16px;
  height: 16px;
  color: var(--text-dim);
  pointer-events: none;
}

.queue-search input {
  width: 100%;
  height: 36px;
  padding: 0 12px 0 32px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 13px;
  outline: none;
  transition: border-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}

.queue-search input:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 2px var(--accent-glow);
}

.queue-search input::placeholder {
  color: var(--text-dim);
}

.queue-list {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  overscroll-behavior: contain;
}

/* Merged from three .queue-card definitions (2026-07 dedup):
   width 100% and position relative came from the later blocks and win over
   the original width calc(100% - 16px). */
.queue-card {
  position: relative;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  margin: 4px 8px;
  min-height: 58px;
  background: rgba(255, 255, 255, 0.03);
  cursor: pointer;
  transition: all 0.3s var(--ease);
  width: 100%;
  text-align: left;
  color: inherit;
  border-radius: 4px 14px 14px 4px;
  border: 1px solid rgba(255, 255, 255, 0.04);
  border-left: 3px solid rgba(255, 255, 255, 0.06);
  border-right: none;
  border-top: none;
  will-change: transform, background-color;
}

.queue-card:hover {
  background: rgba(255, 255, 255, 0.07);
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow:
    0 4px 16px rgba(0, 0, 0, 0.2),
    0 0 0 0.5px rgba(255, 255, 255, 0.08) inset;
  transform: translateY(-1px);
}

.queue-card.active {
  background: rgba(232, 167, 66, 0.08);
  border-color: rgba(232, 167, 66, 0.2);
  box-shadow:
    0 4px 20px rgba(232, 167, 66, 0.1),
    0 0 0 0.5px rgba(232, 167, 66, 0.15) inset,
    0 1px 0 rgba(255, 255, 255, 0.1) inset;
}

.queue-card-content {
  flex: 1;
  min-width: 0;
}

.queue-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 6px;
  margin-bottom: 2px;
}

.queue-card-phone {
  font-size: 15px;
  font-weight: 700;
  color: var(--text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.queue-card-time {
  font-size: 11px;
  color: var(--text-dim);
  white-space: nowrap;
  flex-shrink: 0;
}

.queue-card-preview {
  font-size: 12px;
  color: var(--text-secondary);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-bottom: 1px;
  line-height: 1.35;
}

.draft-label {
  color: var(--red, #ef4444);
  font-weight: 600;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.03em;
  margin-right: 2px;
}

.queue-card-snippet {
  font-size: 11px;
  color: var(--text-dim);
  font-style: italic;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 3;
  -webkit-box-orient: vertical;
  line-height: 1.4;
  margin-top: 2px;
  padding: 3px 6px;
  background: rgba(232, 167, 66, 0.06);
  border-radius: 4px;
  border-left: 2px solid var(--accent);
}

.queue-card-snippet mark {
  background: rgba(232, 167, 66, 0.3);
  color: var(--text);
  border-radius: 2px;
  padding: 0 2px;
  font-style: normal;
  font-weight: 600;
}

.match-count-badge {
  display: inline-block;
  font-size: 10px;
  font-style: normal;
  font-weight: 600;
  background: var(--accent);
  color: var(--bg);
  padding: 1px 6px;
  border-radius: 8px;
  margin-left: 6px;
  vertical-align: middle;
}

/* Search match navigator bar */
.search-nav-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 16px;
  background: rgba(232, 167, 66, 0.1);
  border-bottom: 1px solid rgba(232, 167, 66, 0.2);
  font-size: 13px;
  color: var(--text);
  flex-shrink: 0;
}

.search-nav-label {
  font-weight: 500;
}

.search-nav-count {
  font-weight: 700;
  color: var(--accent);
}

.search-nav-btns {
  display: flex;
  gap: 4px;
}

.search-nav-btn {
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.12);
  color: var(--text);
  width: 28px;
  height: 28px;
  border-radius: 6px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  transition: background 0.15s, border-color 0.15s;
}

.search-nav-btn:hover {
  background: rgba(232, 167, 66, 0.15);
  border-color: var(--accent);
}

.search-nav-close {
  font-size: 14px;
  margin-left: 4px;
}

.search-nav-showall {
  width: auto !important;
  padding: 0 10px !important;
  font-size: 11px !important;
  font-weight: 600;
}

.search-filtered-header {
  text-align: center;
  color: var(--text-dim);
  font-size: 12px;
  padding: 12px 16px;
  font-style: italic;
}

.search-match-bubble {
  transition: transform 0.15s ease, box-shadow 0.15s ease;
}

.search-match-bubble:hover {
  transform: scale(1.01);
  box-shadow: 0 0 12px rgba(232, 167, 66, 0.25) !important;
  border-color: var(--accent) !important;
}

.queue-card-meta {
  display: flex;
  align-items: center;
  gap: 8px;
}

.queue-card-agent {
  font-size: 10px;
  color: var(--text-dim);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.queue-card-agent.mine {
  color: var(--teal);
  font-weight: 600;
}

.queue-card.owned {
  border-left-color: var(--teal);
}

.queue-card.has-unread {
  border-left-color: var(--green);
}

.queue-card-state {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 1px 6px;
  border-radius: var(--radius-full);
  background: var(--teal-soft);
  color: var(--teal);
}

.queue-card-state.closed {
  background: rgba(239, 68, 68, 0.1);
  color: var(--red);
}

.queue-card-number-tag {
  font-size: 8px;
  font-weight: 700;
  padding: 1px 4px;
  border-radius: var(--radius-full);
  background: rgba(124, 58, 237, 0.12);
  color: rgba(167, 139, 250, 0.9);
  letter-spacing: 0.3px;
  white-space: nowrap;
  max-width: 42px;
  overflow: hidden;
  text-overflow: ellipsis;
  text-align: center;
  line-height: 1.3;
}

.queue-card-number-inline {
  font-weight: 400;
  font-size: 12px;
  color: var(--text-dim);
  margin-left: 2px;
}

.number-badge {
  background: rgba(124, 58, 237, 0.12) !important;
  color: rgba(167, 139, 250, 0.95) !important;
  font-size: 11px !important;
}

.queue-card-indicators {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  padding-top: 2px;
  flex-shrink: 0;
}

.unread-dot {
  width: 8px;
  height: 8px;
  border-radius: var(--radius-full);
  background: var(--green);
  box-shadow: 0 0 6px rgba(34, 197, 94, 0.4);
  animation: pulse 2s infinite;
}

.unread-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  background: var(--teal);
  color: white;
  font-size: 10px;
  font-weight: 800;
  border-radius: var(--radius-full);
  line-height: 1;
}

.queue-card.has-unread .queue-card-phone {
  color: var(--text);
}

.queue-card:not(.has-unread) .queue-card-phone {
  color: var(--text-secondary);
}

.queue-card.has-unread .queue-card-preview {
  color: var(--text-secondary);
  font-weight: 500;
}

.queue-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 48px 24px;
  color: var(--text-dim);
  text-align: center;
}

.queue-empty svg {
  width: 40px;
  height: 40px;
  margin-bottom: 12px;
  opacity: 0.4;
}

.queue-empty p {
  font-size: 13px;
}

/* ── Transcript Panel ─────────────────────────── */

.transcript-panel {
  display: flex;
  flex-direction: column;
  height: 100%;
  position: relative;
  background: rgba(255, 255, 255, 0.03);
  backdrop-filter: blur(40px) saturate(1.4);
  -webkit-backdrop-filter: blur(40px) saturate(1.4);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 20px;
  overflow: hidden;
  box-shadow:
    0 8px 40px rgba(0, 0, 0, 0.25),
    0 0 0 0.5px rgba(255, 255, 255, 0.06) inset,
    0 1px 0 rgba(255, 255, 255, 0.1) inset;
}

.transcript-header {
  flex-shrink: 0;
  display: flex;
  flex-direction: row;
  align-items: center;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
  background: rgba(255, 255, 255, 0.04);
}

.transcript-header-row1 {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 20px;
  min-height: 48px;
  flex: 1;
  min-width: 0;
}


.transcript-header-left {
  display: flex;
  align-items: center;
  gap: 8px;
  min-width: 0;
  flex: 1;
  overflow: hidden;
}

.transcript-header-right {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
}

.transcript-customer-phone {
  font-size: 16px;
  font-weight: 700;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.transcript-customer-state {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  background: var(--teal-soft);
  color: var(--teal);
  white-space: nowrap;
}

.transcript-customer-state.closed {
  background: rgba(239, 68, 68, 0.1);
  color: var(--red);
}

.owner-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  background: var(--accent-soft);
  color: var(--accent);
  letter-spacing: 0.2px;
  flex-shrink: 0;
  white-space: nowrap;
}

.owner-badge.unowned {
  background: rgba(255,255,255, 0.05);
  color: var(--text-dim);
}

/* ── Collision Warning: Header Pill ─────────────────── */

.conv-typing-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: var(--radius-full);
  background: rgba(232, 167, 66, 0.15);
  color: var(--amber);
  border: 1px solid rgba(232, 167, 66, 0.3);
  white-space: nowrap;
  flex-shrink: 0;
  /* Slide-in animation */
  transition: opacity 0.2s var(--ease), transform 0.2s var(--ease), max-width 0.25s var(--ease);
  max-width: 220px;
  overflow: hidden;
}

.conv-typing-pill.pill-hidden {
  opacity: 0;
  pointer-events: none;
  max-width: 0;
  padding-left: 0;
  padding-right: 0;
  border-width: 0;
}

/* ── Co-viewer Presence Bar ─────────────────────────── */
.conv-viewers-bar {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  margin-left: 6px;
  transition: opacity 0.2s var(--ease);
}
.conv-viewers-bar.pill-hidden { opacity: 0; pointer-events: none; }

.viewer-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--accent);
  color: #000;
  font-size: 11px;
  font-weight: 600;
  border: 1.5px solid var(--bg);
  cursor: default;
  flex-shrink: 0;
}
.viewer-overflow {
  background: var(--surface2);
  color: var(--text-secondary);
  font-size: 10px;
}
.viewer-label {
  font-size: 11px;
  color: var(--text-dim);
  margin-left: 2px;
  white-space: nowrap;
}

/* ── Collision Warning: Queue Card Tag ──────────────── */

.conv-typing-tag {
  display: none;
  font-size: 10px;
  font-weight: 600;
  color: var(--amber);
  white-space: nowrap;
  letter-spacing: 0.02em;
}

.conv-typing-tag.active {
  display: inline;
}

/* When meta row exists only for the typing tag (no owner/state) */
.queue-card-meta.meta-empty {
  /* Keep meta row zero-height when no other badges — tag pops in without shift */
  min-height: 0;
  padding: 0;
  gap: 0;
}

.queue-card-meta.meta-empty:not(:has(.conv-typing-tag.active)) {
  display: none;
}

.transcript-header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
}

/* Merged from two .transcript-header-row2 definitions (2026-07 dedup) */
.transcript-header-row2 {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 4px 16px 8px;
  flex-shrink: 0;
}

.font-size-controls {
  display: flex;
  align-items: center;
  gap: 4px;
  flex-shrink: 0;
}

.font-size-wrap {
  position: relative;
}

.font-size-btn {
  font-size: 15px;
  font-weight: 800;
  width: 32px;
  height: 28px;
  border-radius: 6px;
  opacity: 0.7;
  transition: opacity 0.15s, color 0.15s, background 0.15s;
  font-family: inherit;
  letter-spacing: -0.5px;
}

.font-size-btn:hover,
.font-size-btn.active {
  opacity: 1;
  color: var(--accent);
  background: var(--accent-soft);
  border-color: var(--accent);
}

.font-size-dropdown {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 4px;
  background: var(--surface-2, #1e1e2e);
  border: 1px solid var(--border);
  border-radius: 14px;
  padding: 8px;
  box-shadow: 0 8px 32px rgba(0,0,0,0.45);
  z-index: 9999;
  animation: fadeIn 0.12s var(--ease);
  min-width: 72px;
}

[data-theme="light"] .font-size-dropdown {
  background: #ffffff;
  box-shadow: 0 8px 32px rgba(0,0,0,0.14);
}

.font-size-option {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 12px;
  width: 100%;
  min-height: 50px;
  padding: 6px 14px;
  border-radius: 8px;
  background: transparent;
  border: 1px solid transparent;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s;
  color: var(--text);
  font-weight: 800;
  line-height: 1;
}

.font-size-label {
  font-size: 13px;
  font-weight: 500;
  opacity: 0.7;
  letter-spacing: 0.01em;
}

.font-size-option:hover {
  background: var(--accent-soft);
  border-color: var(--accent);
}

.font-size-option.active {
  background: var(--accent-soft);
  border-color: var(--accent);
  color: var(--accent);
}

/* Font size levels — must win over UI Scale */
[data-font-size="large"] .message-body        { font-size: 20px !important; }
[data-font-size="large"] .message-meta        { font-size: 14px !important; }
[data-font-size="large"] .message-agent-name  { font-size: 14px !important; }

[data-font-size="xlarge"] .message-body       { font-size: 27px !important; }
[data-font-size="xlarge"] .message-meta       { font-size: 17px !important; }
[data-font-size="xlarge"] .message-agent-name { font-size: 17px !important; }

[data-font-size="large"] .composer-textarea   { font-size: 18px !important; }
[data-font-size="large"] .date-separator      { font-size: 14px !important; }
[data-font-size="large"] .composer-sig-line   { font-size: 14px !important; }

[data-font-size="xlarge"] .composer-textarea  { font-size: 22px !important; }
[data-font-size="xlarge"] .date-separator     { font-size: 17px !important; }
[data-font-size="xlarge"] .composer-sig-line  { font-size: 17px !important; }

.transcript-assign-group {
  display: flex;
  align-items: center;
  gap: 6px;
}

.transcript-assign-group label {
  font-size: 12px;
  color: var(--text-secondary);
  white-space: nowrap;
}

.transcript-assign-select {
  height: 32px;
  padding: 0 8px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 12px;
  outline: none;
  cursor: pointer;
  transition: border-color 0.2s var(--ease);
}

.transcript-assign-select:focus {
  border-color: var(--teal);
}

.transcript-messages {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;  /* side-floating .msg-kebab must not cause h-scroll */
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  overscroll-behavior: contain;
}

.new-messages-pill {
  position: absolute;
  bottom: 72px;
  left: 50%;
  transform: translateX(-50%) translateY(0);
  z-index: 10;
  background: var(--accent, #0a84ff);
  color: #fff;
  border: none;
  border-radius: 20px;
  padding: 8px 20px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  box-shadow: 0 4px 16px rgba(10, 132, 255, 0.35), 0 2px 4px rgba(0, 0, 0, 0.2);
  transition: opacity 0.25s ease, transform 0.25s ease;
  opacity: 1;
  backdrop-filter: blur(12px);
  letter-spacing: 0.02em;
}

.new-messages-pill:hover {
  background: var(--accent-hover, #409cff);
  box-shadow: 0 6px 20px rgba(10, 132, 255, 0.45), 0 2px 6px rgba(0, 0, 0, 0.25);
  transform: translateX(-50%) translateY(-2px);
}

.new-messages-pill.pill-hidden {
  opacity: 0;
  pointer-events: none;
  transform: translateX(-50%) translateY(10px);
}

.empty-transcript {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 100%;
  color: var(--text-dim);
  text-align: center;
  padding: 40px;
}

.empty-transcript svg {
  width: 56px;
  height: 56px;
  margin-bottom: 16px;
  opacity: 0.3;
}

.empty-transcript h3 {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 6px;
}

.empty-transcript p {
  font-size: 13px;
}

/* ── Claimed Locked View ───────────────────────── */
.claimed-locked-view {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 100%;
  text-align: center;
  padding: 40px;
  color: var(--text-dim);
}
.claimed-lock-icon {
  font-size: 48px;
  margin-bottom: 16px;
  opacity: 0.6;
}
.claimed-lock-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 8px;
}
.claimed-lock-desc {
  font-size: 13px;
  line-height: 1.6;
  max-width: 320px;
}

/* ── Date Separator ───────────────────────────── */

.date-separator {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 12px 0;
  color: var(--text-dim);
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.date-separator::before,
.date-separator::after {
  content: '';
  flex: 1;
  height: 1px;
  background: var(--border-light);
}

/* ── Chat Bubbles ─────────────────────────────── */

.message-bubble {
  max-width: 75%;
  padding: 10px 14px;
  border-radius: 20px;
  animation: slideInUp 0.25s var(--ease);
  position: relative;
  /* Message bubbles: blur removed for scroll performance; use solid border instead */
  border: 1px solid rgba(255, 255, 255, 0.1);
  box-shadow:
    0 2px 8px rgba(0, 0, 0, 0.12),
    0 0 0 0.5px rgba(255, 255, 255, 0.06) inset,
    0 1px 0 rgba(255, 255, 255, 0.1) inset;
  transition: transform 0.25s var(--ease), box-shadow 0.25s var(--ease);
}

.message-bubble.search-highlight {
  animation: searchPulse 3s ease-out forwards;
  border-color: var(--accent) !important;
  box-shadow: 0 0 12px rgba(232, 167, 66, 0.4), 0 0 24px rgba(232, 167, 66, 0.15) !important;
}

@keyframes searchPulse {
  0% { box-shadow: 0 0 16px rgba(232, 167, 66, 0.5), 0 0 32px rgba(232, 167, 66, 0.2); border-color: var(--accent); }
  50% { box-shadow: 0 0 8px rgba(232, 167, 66, 0.3), 0 0 16px rgba(232, 167, 66, 0.1); border-color: var(--accent); }
  100% { box-shadow: 0 2px 8px rgba(0,0,0,0.12); border-color: rgba(255,255,255,0.1); }
}

.message-bubble.inbound {
  align-self: flex-start;
  background: rgba(255, 255, 255, 0.07);
  border-color: rgba(255, 255, 255, 0.12);
  border-bottom-left-radius: 6px;
}

.message-bubble.outbound {
  align-self: flex-end;
  background: rgba(232, 167, 66, 0.1);
  border-color: rgba(232, 167, 66, 0.18);
  border-bottom-right-radius: 6px;
  box-shadow:
    0 2px 12px rgba(232, 167, 66, 0.08),
    0 0 0 0.5px rgba(232, 167, 66, 0.1) inset,
    0 1px 0 rgba(255, 255, 255, 0.08) inset;
}

.message-bubble:hover {
  transform: translateY(-2px) scale(1.01);
  box-shadow:
    0 8px 24px rgba(0, 0, 0, 0.25),
    0 0 0 0.5px rgba(255, 255, 255, 0.1) inset,
    0 1px 0 rgba(255, 255, 255, 0.15) inset;
}

/* === Message Clustering === */

/* Reduce gap within clusters (container gap is 8px, -6px gives effective 2px) */
.message-bubble[data-cluster="first"],
.message-bubble[data-cluster="middle"] {
  margin-bottom: -6px;
}

/* Cluster corner shaping - outbound (tail = bottom-right) */
.message-bubble.outbound[data-cluster="first"] {
  border-bottom-right-radius: 4px;
}
.message-bubble.outbound[data-cluster="middle"] {
  border-top-right-radius: 4px;
  border-bottom-right-radius: 4px;
}
.message-bubble.outbound[data-cluster="last"] {
  border-top-right-radius: 4px;
}

/* Cluster corner shaping - inbound (tail = bottom-left) */
.message-bubble.inbound[data-cluster="first"] {
  border-bottom-left-radius: 4px;
}
.message-bubble.inbound[data-cluster="middle"] {
  border-top-left-radius: 4px;
  border-bottom-left-radius: 4px;
}
.message-bubble.inbound[data-cluster="last"] {
  border-top-left-radius: 4px;
}

/* Only animate first bubble in a cluster */
.message-bubble[data-cluster="middle"],
.message-bubble[data-cluster="last"] {
  animation: none;
}

.message-agent-name {
  display: block;
  font-size: 11px;
  font-weight: 600;
  color: var(--teal);
  margin-bottom: 4px;
  letter-spacing: 0.2px;
}

.message-body {
  font-size: 14px;
  line-height: 1.55;
  color: var(--text);
  white-space: pre-wrap;
  word-break: break-word;
}

.msg-sig {
  opacity: 0.55;
  font-size: 12px;
  font-style: italic;
}

.msg-link {
  color: inherit;
  text-decoration: underline;
  text-underline-offset: 2px;
  opacity: 0.85;
  word-break: break-all;
  transition: opacity 0.15s;
}

.msg-link:hover {
  opacity: 1;
}

.message-media {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 4px;
}

.message-media-img {
  max-width: 280px;
  max-height: 480px;
  width: auto;
  height: auto;
  border-radius: 14px;
  object-fit: contain;
  cursor: pointer;
  transition: transform 0.2s var(--ease), box-shadow 0.2s var(--ease);
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
  display: block;
  background: var(--bg-secondary, #2a2a2e);
}

.message-media-img:hover {
  transform: scale(1.03);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.25);
}

.message-media-link {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 12px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--teal);
  font-size: 13px;
  font-weight: 500;
  text-decoration: none;
  transition: background 0.15s var(--ease);
}

.message-media-link:hover {
  background: var(--surface-hover);
}

.message-media-file {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-secondary);
}

.message-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 6px;
  font-size: 11px;
  color: var(--text-dim);
}

/* === Team message read receipts === */
.msg-read-receipt {
  display: inline-flex;
  align-items: center;
  margin-left: auto;
  line-height: 1;
}
.msg-read-unseen {
  font-size: 11px;
  color: var(--text-dim);
  opacity: 0.45;
}
.msg-read-seen {
  background: none;
  border: none;
  cursor: pointer;
  padding: 0;
  display: inline-flex;
  align-items: center;
  gap: 3px;
  color: #4fc3f7;
  font-size: 11px;
  transition: opacity 0.15s;
}
.msg-read-seen:hover { opacity: 0.8; }
.msg-read-seen svg { flex-shrink: 0; }
.read-receipt-popover {
  position: fixed;
  background: var(--surface2, #1e1e2e);
  border: 1px solid var(--border, rgba(255,255,255,0.1));
  border-radius: 10px;
  padding: 8px 12px;
  min-width: 130px;
  z-index: 9999;
  box-shadow: 0 6px 20px rgba(0,0,0,0.4);
  font-size: 12px;
  color: var(--text);
  pointer-events: none;
}
.read-receipt-popover-title {
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.5px;
  color: var(--text-dim);
  text-transform: uppercase;
  margin-bottom: 6px;
}
.read-receipt-popover-row {
  padding: 2px 0;
  color: var(--text);
}

.status-badge {
  display: none; /* Legacy — replaced by tick system */
}

/* === Delivery Status Ticks === */

.status-ticks {
  display: inline-flex;
  align-items: center;
  color: var(--text-dim);
  margin-right: 2px;
}

.status-ticks.delivered {
  color: var(--accent);
}

.status-tick {
  width: 14px;
  height: 10px;
  flex-shrink: 0;
}

/* Failed / Undelivered */
.status-failed-text {
  color: var(--red);
  font-size: 11px;
  font-weight: 600;
}

.status-retry-link {
  color: var(--accent);
  font-size: 11px;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  margin-left: 2px;
}

.status-retry-link:hover {
  text-decoration: underline;
  color: var(--accent-hover);
}

/* Failed message bubble styling */
.message-bubble.msg-failed {
  border-color: rgba(239, 68, 68, 0.25);
  box-shadow:
    0 2px 8px rgba(239, 68, 68, 0.08),
    0 0 0 0.5px rgba(239, 68, 68, 0.1) inset;
}

/* ── Internal Notes ──────────────────────────── */

.message-note {
  width: 100%;
  max-width: 100%;
  align-self: stretch;
  padding: 10px 14px;
  border-radius: 10px;
  background: rgba(160, 100, 20, 0.18);
  border: 1px dashed rgba(232, 167, 66, 0.5);
  animation: slideInUp 0.2s var(--ease);
  position: relative;
}

.message-note-header {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 5px;
  font-size: 11px;
}

.message-note-icon {
  width: 12px;
  height: 12px;
  color: var(--amber);
  flex-shrink: 0;
}

.message-note-author {
  font-weight: 700;
  color: var(--amber);
}

.message-note-label {
  color: var(--text-dim);
  font-size: 10px;
  font-style: italic;
  flex: 1;
}

.message-note-time {
  color: var(--text-dim);
  font-size: 10px;
  margin-left: auto;
}

.message-note-body {
  font-size: 13px;
  color: var(--text-primary);
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}

/* ── In-field Note chip (composer) ───────────── */
/* Sits inside the textarea; visible while the reply is empty. In note mode
   the amber field is the signal and the chip becomes a ✕ to cancel. */

.composer-textarea-wrap {
  position: relative;
  flex: 1;
  display: flex;
  min-width: 0;
}

.composer-textarea-wrap .composer-textarea {
  width: 100%;
}

.composer-note-chip {
  position: absolute;
  right: 10px;
  top: 50%;
  transform: translateY(-50%);
  padding: 3px 10px;
  border-radius: 12px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: transparent;
  color: var(--text-dim);
  font-size: 11px;
  font-weight: 500;
  cursor: pointer;
  transition: border-color 0.2s var(--ease), color 0.2s var(--ease);
  white-space: nowrap;
  z-index: 1;
}

.composer-note-chip:hover {
  border-color: rgba(255, 255, 255, 0.2);
  color: var(--text-secondary);
}

.composer-note-chip.active {
  background: var(--accent-soft);
  border-color: rgba(232, 167, 66, 0.4);
  color: var(--amber);
  font-weight: 600;
  padding: 3px 8px;
}

/* Amber tint on textarea in note mode */
.composer-textarea.composer-note-mode {
  background: rgba(232, 167, 66, 0.06) !important;
  border-color: rgba(232, 167, 66, 0.25) !important;
  color: var(--text-primary);
  min-height: 64px;
}

.composer-textarea.composer-note-mode::placeholder {
  color: rgba(232, 167, 66, 0.55);
}


/* ── Composer ─────────────────────────────────── */

.composer {
  flex-shrink: 0;
  border-top: 1px solid rgba(255, 255, 255, 0.06);
  padding: 16px 20px;
  background: rgba(255, 255, 255, 0.04);
  position: relative;
  transition: background 0.3s, border-color 0.3s;
}

/* Typing indicator */
.typing-indicator {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 4px 8px;
  font-size: 12px;
  color: var(--text-dim);
  animation: fadeIn 0.2s var(--ease);
}

.typing-indicator.hidden {
  display: none;
}

.typing-text {
  font-style: italic;
}

.typing-dots {
  display: inline-flex;
  gap: 2px;
  margin-left: 1px;
}

.typing-dots span {
  font-weight: 700;
  font-size: 16px;
  line-height: 12px;
  animation: typingBounce 1.4s infinite ease-in-out;
}

.typing-dots span:nth-child(2) {
  animation-delay: 0.2s;
}

.typing-dots span:nth-child(3) {
  animation-delay: 0.4s;
}

@keyframes typingBounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-4px); opacity: 1; }
}

.composer.drag-over {
  background: rgba(232, 167, 66, 0.06);
  border-top: 2px dashed var(--accent);
  box-shadow: 0 0 30px rgba(232, 167, 66, 0.1) inset;
}

.media-preview {
  padding: 0 0 10px;
}

.media-preview-item {
  display: inline-flex;
  align-items: flex-start;
  position: relative;
  border-radius: var(--radius-md);
  overflow: hidden;
  border: 1px solid var(--border);
}

.media-preview-item img {
  max-width: 120px;
  max-height: 90px;
  object-fit: cover;
  border-radius: var(--radius-md);
}

.media-preview-file {
  padding: 8px 12px;
  font-size: 13px;
  color: var(--text-secondary);
}

.media-preview-remove {
  position: absolute;
  top: 4px;
  right: 4px;
  width: 22px;
  height: 22px;
  border: none;
  border-radius: var(--radius-full);
  background: rgba(0, 0, 0, 0.7);
  color: white;
  font-size: 12px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  line-height: 1;
  transition: background 0.15s var(--ease);
}

.media-preview-remove:hover {
  background: var(--red);
}

.composer-closed {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px;
  color: var(--text-dim);
  font-size: 13px;
}

/* Signature hint — centered under the input row */
.composer-sig-line {
  text-align: center;
  padding: 3px 14px 0;
  font-size: 11px;
  color: var(--text-dim);
  font-style: italic;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  cursor: default;
  user-select: none;
}

.composer-input-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  position: relative;
}

.composer-textarea {
  flex: 1;
  resize: none;
  min-height: 44px;
  max-height: 120px;
  padding: 12px 14px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 16px;
  color: var(--text);
  font-size: 14px;
  font-family: var(--font);
  line-height: 1.4;
  outline: none;
  transition: border-color 0.3s var(--ease), box-shadow 0.3s var(--ease), background 0.3s var(--ease);
  box-shadow: 0 1px 0 rgba(255, 255, 255, 0.06) inset;
  /* No visible scrollbar: the JS auto-resize leaves a 1px (larger at big
     font sizes) scrollHeight overflow, which rendered the 4px thumb as a
     stray vertical line beside the field. Wheel/touch scrolling still
     works once a long message hits the 120px cap. */
  scrollbar-width: none;
}

.composer-textarea::-webkit-scrollbar {
  display: none;
}

.composer-textarea:focus {
  border-color: rgba(232, 167, 66, 0.4);
  background: rgba(255, 255, 255, 0.07);
  box-shadow:
    0 0 0 3px rgba(232, 167, 66, 0.12),
    0 0 20px rgba(232, 167, 66, 0.06),
    0 1px 0 rgba(255, 255, 255, 0.08) inset;
}

.composer-textarea::placeholder {
  color: var(--text-dim);
}

.send-btn {
  width: 44px;
  height: 44px;
  flex-shrink: 0;
  border: none;
  border-radius: var(--radius-full);
  background: linear-gradient(145deg, #f0b84a, var(--accent), var(--accent-dark));
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform 0.2s var(--ease-spring), box-shadow 0.3s var(--ease), opacity 0.2s var(--ease);
  box-shadow:
    0 4px 16px rgba(232, 167, 66, 0.35),
    0 1px 0 rgba(255, 255, 255, 0.2) inset;
}

.send-btn:hover {
  transform: scale(1.1);
  box-shadow:
    0 6px 28px rgba(232, 167, 66, 0.5),
    0 1px 0 rgba(255, 255, 255, 0.25) inset;
}

.send-btn:active {
  transform: scale(0.92);
}

.send-btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
  transform: none;
}

.send-btn svg {
  width: 18px;
  height: 18px;
  transition: transform 0.15s var(--ease);
}

/* ── Send success flash ── */
.send-btn.send-success {
  background: linear-gradient(145deg, #4ade80, #22c55e);
  box-shadow: 0 4px 16px rgba(34, 197, 94, 0.45), 0 1px 0 rgba(255,255,255,0.2) inset;
  transform: scale(1.08);
  animation: sendPop 0.18s var(--ease-spring);
  pointer-events: none;
}

@keyframes sendPop {
  0%   { transform: scale(0.88); }
  60%  { transform: scale(1.12); }
  100% { transform: scale(1.08); }
}

/* ── Emoji Picker ─────────────────────────── */

.emoji-picker-btn {
  font-size: 20px;
  line-height: 1;
  padding: 4px 6px;
  border: none;
  background: transparent;
  cursor: pointer;
  opacity: 0.55;
  transition: opacity 0.15s, transform 0.15s;
  flex-shrink: 0;
}

.emoji-picker-btn:hover {
  opacity: 1;
  transform: scale(1.15);
}


.emoji-picker {
  position: absolute;
  bottom: 100%;
  right: 40px;
  width: 340px;
  max-height: 360px;
  background: var(--surface-glass);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border: 1px solid var(--border);
  border-radius: 14px;
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.35);
  z-index: 200;
  overflow: hidden;
  margin-bottom: 8px;
  animation: emoji-in 0.15s ease;
  display: flex;
  flex-direction: column;
}

@keyframes emoji-in {
  from { opacity: 0; transform: translateY(6px) scale(0.96); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

.emoji-tabs {
  display: flex;
  gap: 2px;
  padding: 6px 8px 4px;
  border-bottom: 1px solid var(--border);
}

.emoji-tab {
  font-size: 15px;
  padding: 4px 6px;
  border: none;
  background: transparent;
  cursor: pointer;
  border-radius: 8px;
  opacity: 0.5;
  transition: all 0.15s;
  flex-shrink: 0;
}

.emoji-tab:hover { opacity: 0.8; background: rgba(255,255,255,0.06); }
.emoji-tab.active { opacity: 1; background: rgba(255,255,255,0.1); }

.emoji-grid {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 2px;
  padding: 8px;
  flex: 1;
  overflow-y: auto;
  min-height: 0;
}

.emoji-item {
  font-size: 22px;
  padding: 6px;
  border: none;
  background: transparent;
  cursor: pointer;
  border-radius: 8px;
  transition: background 0.12s, transform 0.12s;
  text-align: center;
  line-height: 1;
}

.emoji-item:hover {
  background: rgba(255,255,255,0.1);
  transform: scale(1.15);
}

[data-theme="light"] .emoji-picker {
  background: rgba(255,255,255,0.96);
  box-shadow: 0 8px 32px rgba(0,0,0,0.15);
}

[data-theme="light"] .emoji-tab:hover { background: rgba(0,0,0,0.04); }
[data-theme="light"] .emoji-tab.active { background: rgba(0,0,0,0.08); }
[data-theme="light"] .emoji-item:hover { background: rgba(0,0,0,0.06); }

/* ── Queue Card — unified single piece ─────────── */

.queue-card-body {
  display: flex;
  align-items: center;
  padding: 7px 32px 7px 0;
  gap: 6px;
  min-height: 44px;
  flex: 1;
  min-width: 0;
}

/* Card ⋮ button — absolutely inside the card */
.card-kdot-wrap {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  z-index: 10;
  display: flex;
  align-items: center;
  padding-right: 4px;
}

/* When dropdown is open, lift the ENTIRE card above siblings */
.queue-card:has(.card-kdot-dropdown:not(.hidden)) {
  z-index: 100;
}

.card-kdot-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 36px;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--text-secondary);
  cursor: pointer;
  opacity: 0;
  transition: opacity 0.15s var(--ease), background 0.15s var(--ease), color 0.15s var(--ease);
  /* Expand touch target without affecting layout */
  -webkit-tap-highlight-color: transparent;
  touch-action: manipulation;
}

/* Always show on touch devices (no hover available) */
@media (hover: none) {
  .card-kdot-btn {
    opacity: 0.55;
    width: 36px;
    height: 44px;
  }
}

.queue-card:hover .card-kdot-btn,
.queue-card.active .card-kdot-btn {
  opacity: 1;
}

.card-kdot-wrap:has(.card-kdot-dropdown:not(.hidden)) .card-kdot-btn {
  opacity: 1;
  background: rgba(255,255,255,0.08);
  color: var(--text);
}

.card-kdot-btn:hover {
  background: rgba(255,255,255,0.1);
  color: var(--text);
}

[data-theme="light"] .card-kdot-btn:hover {
  background: rgba(0,0,0,0.08);
}

/* Card dropdown — smart positioned */
.card-kdot-dropdown {
  position: absolute;
  top: calc(100% + 4px);
  right: 0;
  min-width: 175px;
  background: #1e1e2e;
  border: 1px solid rgba(255,255,255,0.12);
  border-radius: 12px;
  box-shadow: 0 12px 32px rgba(0,0,0,0.5);
  z-index: 500;
  padding: 5px;
  overflow: hidden;
  animation: fadeIn 0.12s var(--ease);
}

/* Flip upward when near bottom of viewport */
.card-kdot-dropdown.flip-up {
  top: auto;
  bottom: calc(100% + 4px);
}

[data-theme="light"] .card-kdot-dropdown {
  background: #ffffff;
  border: 1px solid rgba(0,0,0,0.1);
  box-shadow: 0 8px 24px rgba(0,0,0,0.15);
}

.card-kdot-main,
/* Sub-panel: column layout, scrollable */
.card-kdot-sub {
  display: flex;
  flex-direction: column;
  max-height: 220px;
  overflow-y: auto;
}

.card-kdot-sub::-webkit-scrollbar { width: 4px; }
.card-kdot-sub::-webkit-scrollbar-track { background: transparent; }
.card-kdot-sub::-webkit-scrollbar-thumb { background: rgba(255,255,255,0.15); border-radius: 4px; }

/* Shared item style */
.card-menu-item {
  display: flex;
  align-items: center;
  gap: 9px;
  width: 100%;
  padding: 8px 11px;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--text);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.12s var(--ease);
  white-space: nowrap;
  text-align: left;
}

.card-menu-item:hover {
  background: rgba(255,255,255,0.07);
}

[data-theme="light"] .card-menu-item:hover {
  background: rgba(0,0,0,0.05);
}

.card-menu-item.danger { color: var(--red); }
.card-menu-item.danger:hover { background: rgba(239,68,68,0.1); }

.card-menu-item.has-sub {
  justify-content: flex-start;
}

.card-menu-item.has-sub .chevron-right {
  margin-left: auto;
  opacity: 0.5;
}

.card-menu-item.sub-back {
  color: var(--text-secondary);
  font-size: 12px;
  font-weight: 600;
}

.card-menu-item.assign-item.active-assign {
  background: rgba(232,167,66,0.12);
  color: var(--accent);
}

/* Shared divider */
.conv-menu-divider {
  height: 1px;
  background: rgba(255,255,255,0.08);
  margin: 4px 8px;
}

[data-theme="light"] .conv-menu-divider {
  background: rgba(0,0,0,0.08);
}

/* ── Per-message kebab + action menu (msgmenu.mjs) ── */
/* Sits in the whitespace beside the bubble, vertically centered: left of
   outbound (right-aligned) bubbles, right of inbound ones. */
.msg-kebab {
  position: absolute;
  top: 50%;
  transform: translateY(-50%);
  width: 30px;
  height: 30px;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 1px solid rgba(255,255,255,0.1);
  border-radius: 50%;
  background: rgba(255,255,255,0.06);
  color: var(--text-secondary);
  cursor: pointer;
  opacity: 0;
  transition: opacity 0.15s var(--ease), background 0.15s var(--ease);
  z-index: 2;
}

.msg-kebab svg {
  width: 16px;
  height: 16px;
}

.message-bubble.inbound .msg-kebab { right: -38px; }
.message-bubble.outbound .msg-kebab { left: -38px; }
/* Notes are full-width cards — keep the kebab inside, bottom-right
   (centered would sit on the header's timestamp on short notes) */
.message-note .msg-kebab {
  right: 8px;
  top: auto;
  bottom: 4px;
  transform: none;
}

.message-bubble:hover .msg-kebab,
.message-note:hover .msg-kebab,
.msg-kebab:hover,
.msg-kebab:focus-visible {
  opacity: 1;
}

.msg-kebab:hover {
  background: rgba(255,255,255,0.12);
  color: var(--text);
}

/* No hover on touch devices — keep the dots faintly visible instead */
@media (hover: none) {
  .msg-kebab { opacity: 0.45; }
}

[data-theme="light"] .msg-kebab {
  background: rgba(0,0,0,0.05);
  border-color: rgba(0,0,0,0.1);
  color: rgba(0,0,0,0.55);
}
[data-theme="light"] .msg-kebab:hover { background: rgba(0,0,0,0.1); }

.msg-action-menu {
  position: fixed;
  min-width: 165px;
  background: #1e1e2e;
  border: 1px solid rgba(255,255,255,0.12);
  border-radius: 12px;
  box-shadow: 0 12px 32px rgba(0,0,0,0.5);
  z-index: 1200;
  padding: 5px;
  animation: fadeIn 0.12s var(--ease);
}

[data-theme="light"] .msg-action-menu {
  background: #ffffff;
  border: 1px solid rgba(0,0,0,0.1);
  box-shadow: 0 8px 24px rgba(0,0,0,0.15);
}

/* Header ⋮ menu label */
.conv-menu-label {
  font-size: 10px;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.6px;
  padding: 6px 12px 4px;
}

.conv-menu-main,
/* Sub-menu: column layout, scrollable */
.conv-menu-sub {
  display: flex;
  flex-direction: column;
  max-height: 280px;
  overflow-y: auto;
}

.conv-menu-sub::-webkit-scrollbar { width: 4px; }
.conv-menu-sub::-webkit-scrollbar-track { background: transparent; }
.conv-menu-sub::-webkit-scrollbar-thumb { background: rgba(255,255,255,0.15); border-radius: 4px; }

.conv-menu-item.has-sub {
  justify-content: flex-start;
}

.conv-menu-item.has-sub .chevron-right {
  margin-left: auto;
  opacity: 0.5;
}

.conv-menu-item.sub-back {
  color: var(--text-secondary);
  font-size: 12px;
  font-weight: 600;
}

.conv-menu-item.active-assign {
  background: rgba(232,167,66,0.12);
  color: var(--accent);
}

/* Conversation 3-dot Menu ──────────────────── */

.conv-menu-wrap {
  position: relative;
}

.conv-menu-btn {
  color: var(--text-secondary);
  transition: color 0.15s var(--ease);
}

.conv-menu-btn:hover {
  color: var(--text);
}

.conv-menu-dropdown {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  min-width: 200px;
  max-height: 420px;
  overflow-y: auto;
  background: #1e1e2e;
  border: 1px solid rgba(255,255,255,0.12);
  border-radius: 12px;
  box-shadow: 0 12px 36px rgba(0, 0, 0, 0.55);
  z-index: 500;
  padding: 6px;
  animation: fadeIn 0.15s var(--ease);
}

.conv-menu-dropdown.flip-up {
  top: auto;
  bottom: calc(100% + 6px);
}

.conv-menu-dropdown::-webkit-scrollbar { width: 4px; }
.conv-menu-dropdown::-webkit-scrollbar-track { background: transparent; }
.conv-menu-dropdown::-webkit-scrollbar-thumb { background: rgba(255,255,255,0.15); border-radius: 4px; }

[data-theme="light"] .conv-menu-dropdown {
  background: #ffffff;
  border: 1px solid rgba(0,0,0,0.1);
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.15);
}

.conv-menu-item {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  padding: 9px 12px;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--text);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  transition: background 0.15s var(--ease);
}

.conv-menu-item:hover {
  background: rgba(255, 255, 255, 0.07);
}

[data-theme="light"] .conv-menu-item:hover {
  background: rgba(0, 0, 0, 0.05);
}

.conv-menu-item.danger {
  color: var(--red);
}

.conv-menu-item.danger:hover {
  background: rgba(239, 68, 68, 0.1);
}

.conv-menu-item svg {
  flex-shrink: 0;
  opacity: 0.7;
}

/* ── Queue Card Actions ────────────────────────── */

.card-actions {
  display: flex;
  gap: 4px;
  opacity: 0;
  transition: opacity 0.2s var(--ease);
  align-items: center;
}

.queue-card:hover .card-actions {
  opacity: 1;
}

.card-action-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  border: none;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.2s var(--ease);
  flex-shrink: 0;
}

.card-action-btn svg {
  width: 14px;
  height: 14px;
}

.archive-btn {
  background: rgba(255, 255, 255, 0.06);
  color: var(--text-secondary);
}

.archive-btn:hover {
  background: rgba(232, 167, 66, 0.15);
  color: var(--accent);
}

.unarchive-btn {
  background: rgba(255, 255, 255, 0.06);
  color: var(--text-secondary);
}

.unarchive-btn:hover {
  background: rgba(52, 211, 153, 0.15);
  color: var(--green);
}

.delete-btn {
  background: rgba(255, 255, 255, 0.06);
  color: var(--text-secondary);
}

.delete-btn:hover {
  background: rgba(239, 68, 68, 0.15);
  color: var(--red);
}

[data-theme="light"] .archive-btn,
[data-theme="light"] .unarchive-btn,
[data-theme="light"] .delete-btn {
  background: rgba(0, 0, 0, 0.04);
}

/* Archived queue cards — slightly dimmed */
.queue-card.archived-card {
  opacity: 0.75;
}

.queue-card.archived-card:hover {
  opacity: 1;
}

.archived-badge {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 20px;
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
  text-transform: uppercase;
  letter-spacing: 0.4px;
}

/* Danger button — standalone base. A second .btn-danger block further down
   (after the .btn base class) re-asserts colors so they survive .btn's
   `border: transparent`; values here match the effective ones. */
.btn-danger {
  background: rgba(239, 68, 68, 0.1);
  color: var(--red);
  border: 1px solid rgba(239, 68, 68, 0.2);
  padding: 8px 18px;
  border-radius: var(--radius-sm);
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  transition: all 0.2s var(--ease);
}

.btn-danger:hover {
  background: rgba(239, 68, 68, 0.2);
  border-color: rgba(239, 68, 68, 0.4);
}

/* ── Confirm Dialog ───────────────────────────── */

.confirm-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 9999;
  animation: fadeIn 0.15s var(--ease);
}

.confirm-dialog {
  background: var(--surface);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  padding: 28px 28px 24px;
  max-width: 360px;
  width: 90%;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.4);
  backdrop-filter: blur(30px);
  -webkit-backdrop-filter: blur(30px);
  animation: slideUp 0.2s var(--ease);
  text-align: center;
}

.confirm-icon {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: rgba(239, 68, 68, 0.12);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 16px;
}

.confirm-icon svg {
  width: 22px;
  height: 22px;
  color: var(--red);
}

.confirm-message {
  font-size: 14px;
  color: var(--text);
  line-height: 1.5;
  margin-bottom: 24px;
}

.confirm-actions {
  display: flex;
  gap: 10px;
  justify-content: center;
}

@keyframes slideUp {
  from { transform: translateY(12px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

/* ── Admin View ───────────────────────────────── */

.admin-view {
  position: fixed;
  top: 68px;
  left: 0;
  right: 0;
  bottom: 0;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  padding: 24px;
  z-index: 50;
  background: var(--bg);
}

.admin-view > * {
  max-width: 900px;
  margin-left: auto;
  margin-right: auto;
}

.admin-view > .admin-back-btn {
  max-width: 900px;
  margin-left: auto;
  margin-right: auto;
  display: flex;
}

/* ── Settings Tabs ───────────────────────────── */

.settings-tabs {
  display: flex;
  gap: 4px;
  padding: 4px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  margin-bottom: 20px;
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  flex-wrap: nowrap;
}

.settings-tab-btn {
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 16px;
  border: none;
  border-radius: 12px;
  background: transparent;
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.25s var(--ease);
  white-space: nowrap;
}

.settings-tab-btn svg {
  width: 16px;
  height: 16px;
  flex-shrink: 0;
}

.settings-tab-btn:hover {
  background: rgba(255, 255, 255, 0.06);
  color: var(--text);
}

.settings-tab-btn.active {
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
  box-shadow:
    0 2px 8px rgba(232, 167, 66, 0.1),
    0 1px 0 rgba(255, 255, 255, 0.06) inset;
}

[data-theme="light"] .settings-tabs {
  background: rgba(255, 255, 255, 0.4);
  border-color: rgba(255, 255, 255, 0.6);
}

[data-theme="light"] .settings-tab-btn:hover {
  background: rgba(255, 255, 255, 0.5);
}

[data-theme="light"] .settings-tab-btn.active {
  background: rgba(196, 125, 26, 0.12);
  color: var(--accent);
}

.settings-tab-content {
  display: none;
  animation: fadeIn 0.25s var(--ease);
}

.settings-tab-content.active {
  display: block;
}

/* ── Profile Fields ──────────────────────────── */

.profile-fields {
  display: grid;
  gap: 16px;
}

.profile-field {
  display: grid;
  gap: 6px;
}

.profile-field label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.4px;
}

.profile-field input,
.profile-field textarea {
  height: 40px;
  padding: 0 14px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 12px;
  color: var(--text);
  font-size: 14px;
  font-family: var(--font);
  outline: none;
  transition: border-color 0.25s var(--ease), box-shadow 0.25s var(--ease);
}

.profile-field textarea {
  height: auto;
  min-height: 60px;
  padding: 12px 14px;
  resize: vertical;
  font-family: var(--font-mono);
  font-size: 13px;
}

.profile-field input:focus,
.profile-field textarea:focus {
  border-color: rgba(232, 167, 66, 0.4);
  box-shadow: 0 0 0 3px rgba(232, 167, 66, 0.12);
}

[data-theme="light"] .profile-field input,
[data-theme="light"] .profile-field textarea {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

.profile-field-row {
  display: flex;
  gap: 8px;
  align-items: center;
}

.profile-field-row input {
  flex: 1;
}

.profile-field-value {
  padding: 10px 14px;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: 12px;
  color: var(--text-dim);
  font-size: 14px;
  font-family: var(--font-mono);
}

[data-theme="light"] .profile-field-value {
  background: rgba(0, 0, 0, 0.02);
  border-color: rgba(0, 0, 0, 0.04);
}

.profile-field .hint {
  font-size: 11px;
  color: var(--text-dim);
}

.profile-field .hint code {
  background: rgba(255, 255, 255, 0.06);
  padding: 1px 5px;
  border-radius: 4px;
  font-family: var(--font-mono);
  font-size: 11px;
}

.profile-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 16px;
}

/* ── Theme Picker ────────────────────────────── */

.theme-picker {
  display: flex;
  gap: 16px;
}

.theme-option {
  flex: 1;
  cursor: pointer;
}

.theme-option input[type="radio"] {
  display: none;
}

.theme-option-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 16px;
  border: 2px solid rgba(255, 255, 255, 0.06);
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.03);
  transition: all 0.25s var(--ease);
}

.theme-option input:checked + .theme-option-card {
  border-color: var(--accent);
  background: rgba(232, 167, 66, 0.06);
  box-shadow: 0 4px 20px rgba(232, 167, 66, 0.1);
}

[data-theme="light"] .theme-option-card {
  background: rgba(255, 255, 255, 0.4);
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .theme-option input:checked + .theme-option-card {
  border-color: var(--accent);
  background: rgba(196, 125, 26, 0.06);
}

.theme-option-card:hover {
  border-color: rgba(255, 255, 255, 0.15);
  transform: translateY(-2px);
}

.theme-option-label {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
}

.theme-preview {
  width: 100%;
  aspect-ratio: 16 / 10;
  border-radius: 10px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.theme-preview-dark {
  background: #0a0a12;
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.theme-preview-light {
  background: #f0ebe3;
  border: 1px solid rgba(0, 0, 0, 0.08);
}

.tp-bar {
  height: 12%;
  border-radius: 4px 4px 0 0;
}

.theme-preview-dark .tp-bar {
  background: rgba(255, 255, 255, 0.08);
}

.theme-preview-light .tp-bar {
  background: rgba(255, 255, 255, 0.6);
}

.tp-body {
  flex: 1;
  display: flex;
  gap: 3px;
  padding: 3px;
}

.tp-sidebar {
  width: 35%;
  border-radius: 6px;
}

.tp-main {
  flex: 1;
  border-radius: 6px;
}

.theme-preview-dark .tp-sidebar {
  background: rgba(255, 255, 255, 0.05);
}

.theme-preview-dark .tp-main {
  background: rgba(255, 255, 255, 0.03);
}

.theme-preview-light .tp-sidebar {
  background: rgba(255, 255, 255, 0.5);
}

.theme-preview-light .tp-main {
  background: rgba(255, 255, 255, 0.35);
}

/* UI Scale preview card */
.scale-preview {
  width: 100%;
  aspect-ratio: 16 / 10;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(255,255,255,0.05);
}

.appearance-sub-heading {
  margin: 18px 0 10px;
  font-size: 13px;
  font-weight: 600;
  opacity: 0.7;
  text-transform: uppercase;
  letter-spacing: .05em;
}

/* ===== UI Scale levels — fonts only, no card zoom ===== */
/* Normal — default, no override */

/* Comfortable — +2-3px on key text */
[data-ui-scale="comfortable"] .queue-card-phone { font-size: 15px; }
[data-ui-scale="comfortable"] .queue-card-preview { font-size: 14px; }
[data-ui-scale="comfortable"] .queue-card-snippet { font-size: 13px; }
[data-ui-scale="comfortable"] .queue-card-time { font-size: 12px; }
[data-ui-scale="comfortable"] .queue-card-agent { font-size: 12px; }
[data-ui-scale="comfortable"] .message-body { font-size: 16px; }
[data-ui-scale="comfortable"] .message-meta { font-size: 12px; }
[data-ui-scale="comfortable"] .message-agent-name { font-size: 12px; }
[data-ui-scale="comfortable"] .transcript-customer-phone { font-size: 18px; }
[data-ui-scale="comfortable"] .topbar-brand { font-size: 17px; }
[data-ui-scale="comfortable"] .topbar-agent-name { font-size: 15px; }
[data-ui-scale="comfortable"] .nav-btn { font-size: 13px; }
[data-ui-scale="comfortable"] .queue-filter-btn { font-size: 14px; }
[data-ui-scale="comfortable"] .queue-search input { font-size: 15px; }
[data-ui-scale="comfortable"] .btn { font-size: 14px; }
[data-ui-scale="comfortable"] .team-header-tag { font-size: 13px; }
[data-ui-scale="comfortable"] .composer-textarea { font-size: 16px; }
[data-ui-scale="comfortable"] .date-separator { font-size: 13px; }
[data-ui-scale="comfortable"] .settings-tab-btn { font-size: 14px; }
[data-ui-scale="comfortable"] .admin-card h2 { font-size: 18px; }
[data-ui-scale="comfortable"] .profile-field label { font-size: 14px; }
[data-ui-scale="comfortable"] .profile-field input { font-size: 15px; }

/* Large — +4-6px on key text */
[data-ui-scale="large"] .queue-card-phone { font-size: 18px; }
[data-ui-scale="large"] .queue-card-preview { font-size: 16px; }
[data-ui-scale="large"] .queue-card-snippet { font-size: 15px; }
[data-ui-scale="large"] .queue-card-time { font-size: 14px; }
[data-ui-scale="large"] .queue-card-agent { font-size: 14px; }
[data-ui-scale="large"] .message-body { font-size: 19px; }
[data-ui-scale="large"] .message-meta { font-size: 14px; }
[data-ui-scale="large"] .message-agent-name { font-size: 14px; }
[data-ui-scale="large"] .transcript-customer-phone { font-size: 21px; }
[data-ui-scale="large"] .topbar-brand { font-size: 19px; }
[data-ui-scale="large"] .topbar-agent-name { font-size: 17px; }
[data-ui-scale="large"] .nav-btn { font-size: 15px; }
[data-ui-scale="large"] .queue-filter-btn { font-size: 16px; }
[data-ui-scale="large"] .queue-search input { font-size: 17px; }
[data-ui-scale="large"] .btn { font-size: 16px; }
[data-ui-scale="large"] .team-header-tag { font-size: 15px; }
[data-ui-scale="large"] .composer-textarea { font-size: 19px; }
[data-ui-scale="large"] .date-separator { font-size: 15px; }
[data-ui-scale="large"] .settings-tab-btn { font-size: 16px; }
[data-ui-scale="large"] .admin-card h2 { font-size: 21px; }
[data-ui-scale="large"] .profile-field label { font-size: 16px; }
[data-ui-scale="large"] .profile-field input { font-size: 17px; }


.admin-back-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 20px;
  padding: 8px 14px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s var(--ease);
}

.admin-back-btn:hover {
  background: var(--surface-hover);
  color: var(--text);
}

.admin-card {
  background: rgba(18, 18, 30, 0.6);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  padding: 24px;
  margin-bottom: 20px;
  box-shadow: var(--shadow-sm);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
}

.admin-card h2 {
  font-size: 16px;
  font-weight: 700;
  margin-bottom: 16px;
  color: var(--text);
  display: flex;
  align-items: center;
  gap: 8px;
}

.admin-card h2::before {
  content: '';
  width: 3px;
  height: 18px;
  background: var(--teal);
  border-radius: 2px;
}

/* ── Agent Table ──────────────────────────────── */

.agent-table {
  width: 100%;
  border-collapse: collapse;
}

.agent-table th {
  color: var(--text-secondary);
  font-size: 11px;
  text-transform: uppercase;
  font-weight: 700;
  letter-spacing: 0.5px;
  text-align: left;
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
}

.agent-table td {
  padding: 10px 12px;
  border-top: 1px solid var(--border-light);
  font-size: 13px;
  vertical-align: middle;
}

.agent-table tr:nth-child(even) {
  background: rgba(28, 31, 43, 0.5);
}

.agent-table tr:hover td {
  background: var(--surface-hover);
}

.agent-status-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: var(--radius-full);
  margin-right: 6px;
}

.agent-status-dot.active {
  background: var(--green);
}

.agent-status-dot.inactive {
  background: var(--red);
}

/* Number management */
.number-edit-input {
  background: var(--bg-secondary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  padding: 4px 8px;
  font-size: 12px;
  font-family: inherit;
  transition: border-color 0.2s;
}

.number-edit-input:focus {
  border-color: var(--accent);
  outline: none;
}

.status-pill {
  display: inline-block;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 8px;
  border-radius: var(--radius-full);
}

.status-pill.active {
  background: rgba(52, 211, 153, 0.12);
  color: var(--green);
}

.status-pill.inactive {
  background: rgba(239, 68, 68, 0.12);
  color: var(--red);
}

input[name="default-number"] {
  width: 16px;
  height: 16px;
  accent-color: var(--accent);
  cursor: pointer;
}

.agent-pw-row td {
  background: var(--bg-secondary) !important;
}

.agent-pw-form {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding: 8px 0;
}

.agent-pw-form input[type="password"] {
  flex: 1;
  min-width: 180px;
}

/* ── Admin Form ───────────────────────────────── */

.admin-form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-top: 16px;
  padding-top: 16px;
  border-top: 1px solid var(--border-light);
}

.admin-form.full-width {
  grid-template-columns: 1fr;
}

.admin-form-field {
  display: grid;
  gap: 6px;
}

.admin-form-field label {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.4px;
}

.admin-form-field input,
.admin-form-field select {
  height: 38px;
  padding: 0 10px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 13px;
  outline: none;
  transition: border-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}

.admin-form-field input:focus,
.admin-form-field select:focus {
  border-color: var(--teal);
  box-shadow: 0 0 0 2px var(--teal-glow);
}

/* Textareas in admin cards (e.g. AI system prompt) — themed, auto height */
.admin-form-field textarea {
  padding: 8px 10px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 13px;
  line-height: 1.5;
  resize: vertical;
}

.admin-form-field textarea:focus {
  border-color: var(--teal);
  box-shadow: 0 0 0 2px var(--teal-glow);
  outline: none;
}

[data-theme="light"] .admin-form-field textarea {
  background: rgba(255, 255, 255, 0.5);
  border-color: rgba(0, 0, 0, 0.08);
}

.admin-form-actions {
  grid-column: 1 / -1;
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 4px;
}

/* ── Settings Form ────────────────────────────── */

.settings-form-section {
  margin-bottom: 20px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--border-light);
}

.settings-form-section:last-child {
  border-bottom: none;
  margin-bottom: 0;
}

.settings-form-section h3 {
  font-size: 13px;
  font-weight: 700;
  color: var(--teal);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: 14px;
}

.settings-form-grid {
  display: grid;
  gap: 12px;
}

.settings-field {
  display: grid;
  gap: 5px;
}

.settings-field label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
}

.settings-field input,
.settings-field textarea {
  height: 38px;
  padding: 0 10px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-size: 13px;
  outline: none;
  transition: border-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}

.settings-field textarea {
  height: auto;
  min-height: 60px;
  padding: 10px;
  resize: vertical;
  font-family: var(--font-mono);
  font-size: 12px;
}

.settings-field input:focus,
.settings-field textarea:focus {
  border-color: var(--teal);
  box-shadow: 0 0 0 2px var(--teal-glow);
}

.settings-field .hint {
  font-size: 11px;
  color: var(--text-dim);
}

.settings-save-row {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 8px;
}

/* ── Buttons ──────────────────────────────────── */

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  min-height: 36px;
  padding: 6px 14px;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s var(--ease);
  white-space: nowrap;
}

.btn-primary {
  background: linear-gradient(135deg, var(--accent), var(--accent-dark));
  color: white;
  border-color: var(--accent);
  box-shadow: 0 2px 8px rgba(232, 167, 66, 0.25);
}

.btn-primary:hover {
  background: linear-gradient(135deg, var(--accent-dark), var(--accent));
  border-color: var(--accent-dark);
  box-shadow: 0 4px 16px rgba(232, 167, 66, 0.35);
}

.btn-primary:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.btn-secondary {
  background: var(--glass-bg);
  color: var(--text-secondary);
  border: 1px solid var(--glass-border);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
}

.btn-secondary:hover {
  background: var(--surface-hover);
  color: var(--text);
}

/* Re-assert danger colors over the .btn base above (border: transparent) —
   intentional second definition, do not merge into the standalone block. */
.btn-danger {
  background: rgba(239, 68, 68, 0.1);
  color: var(--red);
  border-color: rgba(239, 68, 68, 0.2);
}

.btn-danger:hover {
  background: rgba(239, 68, 68, 0.2);
}

.btn-sm {
  min-height: 28px;
  font-size: 12px;
  padding: 4px 10px;
}

.btn-icon {
  width: 36px;
  height: 36px;
  min-height: unset;
  padding: 0;
  border: none;
  border-radius: var(--radius-full);
  background: transparent;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.15s var(--ease);
}

.btn-icon:hover {
  background: var(--surface-hover);
  color: var(--text);
}

.btn-icon svg {
  width: 18px;
  height: 18px;
}

/* ── Badges & Pills ───────────────────────────── */

.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: var(--radius-full);
}

.badge-success {
  background: rgba(34, 197, 94, 0.1);
  color: var(--green);
}

.badge-warning {
  background: rgba(245, 158, 11, 0.1);
  color: var(--amber);
}

.badge-error {
  background: rgba(239, 68, 68, 0.1);
  color: var(--red);
}

.badge-info {
  background: rgba(59, 130, 246, 0.1);
  color: var(--blue);
}

/* ── Toast / Notification Bar ─────────────────── */

.toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 9999;
  display: flex;
  flex-direction: column;
  gap: 8px;
  pointer-events: none;
}

.toast {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 18px;
  background: rgba(18, 18, 30, 0.75);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  color: var(--text);
  font-size: 13px;
  font-weight: 500;
  pointer-events: auto;
  animation: slideInUp 0.3s var(--ease);
  max-width: 380px;
}

.toast.fade-out {
  animation: fadeOut 0.3s var(--ease) forwards;
}

.toast-icon {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
}

.toast.toast-success {
  border-left: 3px solid var(--green);
}

.toast.toast-success .toast-icon {
  color: var(--green);
}

.toast.toast-error {
  border-left: 3px solid var(--red);
}

.toast.toast-error .toast-icon {
  color: var(--red);
}

.toast.toast-warning {
  border-left: 3px solid var(--amber);
}

.toast.toast-warning .toast-icon {
  color: var(--amber);
}

.toast.toast-info {
  border-left: 3px solid var(--blue);
}

.toast.toast-info .toast-icon {
  color: var(--blue);
}

/* Inline note editing (kebab → Edit note) */
.note-edit-box {
  margin-top: 4px;
}

.note-edit-textarea {
  width: 100%;
  resize: none;
  min-height: 38px;
  max-height: 160px;
  padding: 7px 10px;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.15);
  border-radius: 8px;
  color: var(--text);
  font-size: 13px;
  font-family: var(--font);
  line-height: 1.4;
  outline: none;
}

.note-edit-actions {
  display: flex;
  gap: 6px;
  margin-top: 6px;
}

.message-note-edited {
  opacity: 0.6;
  font-style: italic;
}

/* Click-to-call: phone numbers in the thread header dial via the OS
   handler (3CX). Looks like normal text until hovered. */
.tel-link {
  color: inherit;
  text-decoration: none;
}

.tel-link:hover {
  color: var(--blue);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* AI reply suggestion chips above the composer */
.ai-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 6px 12px 0;
}

.ai-suggestion-chip {
  border: 1px solid var(--glass-border);
  background: rgba(99, 102, 241, 0.12);
  color: var(--text);
  border-radius: 14px;
  padding: 5px 12px;
  font-size: 12.5px;
  cursor: pointer;
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ai-suggestion-chip:hover {
  background: rgba(99, 102, 241, 0.25);
}

/* ── Loading Spinner ──────────────────────────── */

.spinner {
  width: 20px;
  height: 20px;
  border: 2px solid var(--border);
  border-top-color: var(--teal);
  border-radius: var(--radius-full);
  animation: spin 0.7s linear infinite;
}

.spinner-sm {
  width: 14px;
  height: 14px;
}

/* ── Utility Classes ──────────────────────────── */

.hidden {
  display: none !important;
}

.text-muted {
  color: var(--text-secondary);
}

.text-dim {
  color: var(--text-dim);
}

.text-teal {
  color: var(--teal);
}

.text-sm {
  font-size: 12px;
}

.text-xs {
  font-size: 11px;
}

.fw-600 {
  font-weight: 600;
}

.fw-700 {
  font-weight: 700;
}

.flex-center {
  display: flex;
  align-items: center;
  justify-content: center;
}

.flex-between {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.gap-4 {
  gap: 4px;
}

.gap-8 {
  gap: 8px;
}

.gap-12 {
  gap: 12px;
}

.mt-8 {
  margin-top: 8px;
}

.mt-16 {
  margin-top: 16px;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

/* ── Animations ───────────────────────────────── */

@keyframes fadeIn {
  from {
    opacity: 0;
  }
  to {
    opacity: 1;
  }
}

@keyframes fadeOut {
  from {
    opacity: 1;
    transform: translateY(0);
  }
  to {
    opacity: 0;
    transform: translateY(10px);
  }
}

@keyframes slideInUp {
  from {
    opacity: 0;
    transform: translateY(12px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes pulse {
  0%, 100% {
    opacity: 1;
  }
  50% {
    opacity: 0.5;
  }
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

@keyframes glow {
  0%, 100% {
    box-shadow: 0 0 8px var(--accent-glow);
  }
  50% {
    box-shadow: 0 0 20px rgba(232, 167, 66, 0.25);
  }
}

@keyframes meshShift {
  0% { transform: scale(1) rotate(0deg); }
  50% { transform: scale(1.1) rotate(2deg); }
  100% { transform: scale(1) rotate(0deg); }
}

@keyframes glassShine {
  0% { background-position: -200% center; }
  100% { background-position: 200% center; }
}

/* ── Responsive ───────────────────────────────── */

/* ═══ MOBILE BACK BUTTON ═══ */

.mobile-back-btn {
  display: none;  /* hidden on desktop */
  background: none;
  border: none;
  color: var(--teal);
  cursor: pointer;
  padding: 4px;
  flex-shrink: 0;
}

.mobile-back-btn svg {
  width: 22px;
  height: 22px;
}

/* ═══ RESPONSIVE ═══ */

@media (max-width: 1024px) {
  .workspace {
    grid-template-columns: 1fr;
    height: auto;
    padding: 0 6px 6px;
  }

  .queue-rail {
    border-bottom: none;
    max-height: 45vh;
    border-radius: 16px;
  }

  .transcript-panel {
    min-height: 55vh;
    border-radius: 16px;
  }

  .admin-form {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .workspace {
    grid-template-columns: 1fr;
    height: calc(100vh - 48px);
    overflow: hidden;
    padding: 0 4px 4px;
    gap: 4px;
    margin-top: 56px;
  }


  .queue-rail {
    max-height: none;
    height: 100%;
    border-bottom: none;
    overflow-y: auto;
    border-radius: 16px;
  }

  .transcript-panel {
    display: none;
    min-height: 0;
    height: 100%;
  }

  /* When conversation is selected, show transcript fullscreen */
  .workspace.mobile-transcript-active .queue-rail {
    display: none;
  }

  .workspace.mobile-transcript-active .transcript-panel {
    display: flex;
    flex-direction: column;
    height: calc(100vh - 56px);
    overflow: hidden;
    border-radius: 16px;
  }

  .workspace.mobile-transcript-active .transcript-header {
    flex-shrink: 0;
    position: sticky;
    top: 0;
    z-index: 10;
  }

  .workspace.mobile-transcript-active .transcript-messages {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
  }

  .workspace.mobile-transcript-active .composer {
    flex-shrink: 0;
  }

  /* Show mobile back button */
  .mobile-back-btn {
    display: flex;
    align-items: center;
  }

  /* Compact transcript header for mobile */
  .transcript-header {
    flex-direction: column;
    align-items: stretch;
  }

  .transcript-header-row1 {
    padding: 8px 12px;
    gap: 6px;
    min-height: 40px;
  }

  .transcript-header-left {
    cursor: pointer;
    flex: 1;
    min-width: 0;
  }

  .transcript-customer-phone {
    font-size: 14px;
  }

  .transcript-customer-sub {
    display: block;
    margin-left: 0;
    font-size: 11px;
  }

  /* Hide state/owner badges on mobile row1 to save space */
  .transcript-header-right .transcript-customer-state,
  .transcript-header-right .owner-badge {
    display: none;
  }

  /* Row 2 hidden by default on mobile, shown on tap */
  .transcript-header-row2 {
    display: none;
    padding: 0 12px 8px;
  }

  .transcript-header-row2.expanded {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
  }

  .transcript-header-actions {
    gap: 6px;
  }

  .transcript-header-actions .btn {
    font-size: 11px;
    padding: 4px 8px;
  }

  .transcript-assign-group select {
    font-size: 11px;
    max-width: 140px;
  }

  /* Dropdown menu — keep on screen on mobile */
  .conv-menu-dropdown {
    right: 0;
    left: auto;
    max-width: calc(100vw - 24px);
  }

  /* Team members dropdown — keep on screen on mobile */
  .team-members-wrap {
    position: static;
  }

  .team-members-dropdown {
    position: absolute;
    left: 12px;
    right: 12px;
    top: auto;
    max-height: 220px;
    overflow-y: auto;
    z-index: 600;
  }

  /* Contact inline form compact */
  .contact-form-inline {
    flex-wrap: wrap;
  }

  .contact-input {
    width: 100%;
  }

  /* Topbar compact — merged from two mobile .topbar definitions
     (2026-07 dedup); the later height (48px) was the effective one */
  .topbar {
    top: 4px;
    left: 4px;
    right: 4px;
    border-radius: 14px;
    padding: 0 10px;
    gap: 6px;
    height: 48px;
  }

  .topbar-brand {
    font-size: 13px;
  }

  .topbar-agent-info {
    display: none;
  }

  .topbar-center {
    display: none;
  }

  /* The update button must survive the hidden topbar-center on phones —
     float it over the top center of the screen instead */
  .update-banner {
    position: fixed;
    top: 9px;
    left: 50%;
    transform: translateX(-50%);
    z-index: 10000;
    margin-left: 0;
  }

  /* Messages compact */
  .transcript-messages {
    padding: 10px;
  }

  .message-bubble {
    max-width: 90%;
  }

  /* Composer compact */
  .composer {
    padding: 10px;
  }

  /* Admin compact */
  .admin-view {
    top: 56px;
    padding: 16px;
  }

  .settings-tabs {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    flex-wrap: nowrap;
    gap: 2px;
    padding: 3px;
    border-radius: 12px;
    margin-bottom: 14px;
  }

  .settings-tab-btn {
    font-size: 11px;
    padding: 8px 10px;
    gap: 4px;
    border-radius: 8px;
    min-width: 0;
  }

  .settings-tab-btn svg {
    width: 13px;
    height: 13px;
  }

  .admin-card {
    padding: 16px;
  }

  .admin-form {
    grid-template-columns: 1fr;
  }

  .agent-table {
    font-size: 12px;
  }

  .agent-table th,
  .agent-table td {
    padding: 8px 6px;
  }

  /* Contacts panel mobile */
  .contacts-panel {
    width: 100%;
  }
}

/* ═══ CONTACTS UI ═══ */

.transcript-customer-sub {
  font-size: 12px;
  color: var(--text-dim);
  font-weight: 400;
  margin-left: 8px;
}

.contact-form-inline {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 16px 8px;
  background: var(--surface-active);
  border-bottom: 1px solid var(--border);
}

.contact-input {
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 6px 10px;
  color: var(--text);
  font-size: 13px;
  width: 160px;
}

.contact-input:focus {
  border-color: var(--teal);
  outline: none;
}

.queue-card-subline {
  font-size: 11px;
  color: var(--text-dim);
  margin-top: -2px;
  padding-left: 0;
}

/* ═══ THREAD DELETE BUTTON ═══ */

.thread-delete-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background: rgba(239, 68, 68, 0.15);
  color: #f87171;
  font-size: 11px;
  font-weight: 700;
  cursor: pointer;
  opacity: 0;
  transition: opacity 0.15s, background 0.15s;
  margin-top: 4px;
}

.queue-card:hover .thread-delete-btn {
  opacity: 1;
}

.thread-delete-btn:hover {
  background: rgba(239, 68, 68, 0.35);
  color: #fff;
}

/* ═══ CLAIM DROPDOWN ═══ */

.claim-dropdown-wrap {
  display: inline-flex;
}

.claim-select {
  appearance: auto;
  cursor: pointer;
  font-size: 12px;
  padding: 4px 8px;
  min-width: 100px;
}

/* ═══ GROUP ASSIGNMENT UI ═══ */

.owner-badge.group-badge {
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
}

.queue-card-agent.group-pill {
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
}

.group-member-checks {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 8px 0;
}

.group-member-check-label {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  color: var(--text-secondary);
  cursor: pointer;
  padding: 4px 10px;
  border-radius: var(--radius-sm);
  background: var(--surface-active);
  transition: background 0.15s;
}

.group-member-check-label:hover {
  background: var(--border);
}

.group-member-check-label input[type="checkbox"] {
  accent-color: var(--teal);
}

/* ═══ CONTACT AVATARS ═══ */

.queue-card-avatar-wrap {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
  flex-shrink: 0;
  min-width: 38px;
}

.queue-card-avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
  letter-spacing: 0.5px;
  text-transform: uppercase;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.queue-card-avatar.team-avatar {
  background: linear-gradient(135deg, rgba(232, 167, 66, 0.2), rgba(232, 167, 66, 0.08));
  border: 1px solid rgba(232, 167, 66, 0.2);
  box-shadow: none;
  color: var(--accent);
}

/* ═══ TEAM CARDS IN QUEUE ═══ */

.queue-card.team-card {
  border-left-color: rgba(232, 167, 66, 0.2);
}

.queue-card.team-card.has-unread {
  border-left-color: var(--accent);
}

.queue-card.team-card.active {
  border-left-color: var(--accent);
}

.queue-card-agent.team-tag {
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
}

.unread-dot.team-dot {
  background: var(--accent);
}

.queue-card.team-card .unread-badge {
  background: var(--accent);
}

.team-header-tag {
  display: inline-block;
  padding: 2px 8px;
  background: rgba(232, 167, 66, 0.12);
  color: var(--accent);
  font-size: 11px;
  font-weight: 600;
  border-radius: 999px;
  margin-left: 8px;
}

.team-thread-presence {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  color: var(--text-dim);
  margin-top: 1px;
}

.thread-presence-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}

.thread-presence-dot.online  { background: var(--green, #4caf7d); }
.thread-presence-dot.offline { background: var(--text-dim); opacity: 0.5; }

.team-members-wrap {
  position: relative;
}

.team-members-btn {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  color: var(--text-secondary);
  background: var(--glass-bg);
  border: 1px solid var(--border);
  border-radius: 20px;
  padding: 4px 12px 4px 8px;
  cursor: pointer;
  transition: all 0.15s ease;
  font-family: inherit;
}

.team-members-btn:hover {
  background: var(--accent-soft);
  color: var(--accent);
  border-color: var(--accent);
}

.team-members-btn svg {
  flex-shrink: 0;
  opacity: 0.7;
}

.team-members-dropdown {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  min-width: 200px;
  background: #1e1e2e;
  border: 1px solid rgba(255,255,255,0.12);
  border-radius: 12px;
  box-shadow: 0 12px 36px rgba(0,0,0,0.55);
  z-index: 500;
  padding: 6px;
  animation: fadeIn 0.15s var(--ease);
}

[data-theme="light"] .team-members-dropdown {
  background: #ffffff;
  border: 1px solid rgba(0,0,0,0.1);
  box-shadow: 0 12px 36px rgba(0,0,0,0.12);
}

.team-members-dropdown-title {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-dim);
  padding: 6px 10px 4px;
}

.team-members-dropdown-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 10px;
  border-radius: 8px;
}

.team-member-avatar {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: var(--accent-soft);
  color: var(--accent);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  flex-shrink: 0;
}

.team-member-name {
  font-size: 13px;
  color: var(--text);
}

.team-member-you {
  color: var(--text-dim);
  font-size: 11px;
  font-style: italic;
}

.message-bubble.dm-msg.outbound {
  background: rgba(232, 167, 66, 0.15);
  border-color: rgba(232, 167, 66, 0.2);
  box-shadow:
    0 2px 12px rgba(232, 167, 66, 0.08),
    0 1px 0 rgba(255, 255, 255, 0.08) inset;
}

.message-bubble.dm-msg.inbound {
  background: rgba(255, 255, 255, 0.06);
  border-left: 3px solid var(--accent);
  border-color: rgba(255, 255, 255, 0.08);
  border-left-color: var(--accent);
}

/* ═══ TEAM PANEL ═══ */

.team-panel {
  position: fixed;
  top: 0;
  right: 0;
  width: 340px;
  height: 100vh;
  background: rgba(14, 14, 24, 0.8);
  backdrop-filter: blur(30px);
  -webkit-backdrop-filter: blur(30px);
  border-left: 1px solid var(--glass-border);
  z-index: 300;
  display: flex;
  flex-direction: column;
  transform: translateX(100%);
  transition: transform 0.28s cubic-bezier(0.4, 0, 0.2, 1);
  box-shadow: -8px 0 32px rgba(0,0,0,0.4);
}

.team-panel:not(.hidden) {
  transform: translateX(0);
}

.team-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.35);
  z-index: 299;
  backdrop-filter: blur(2px);
}

.team-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 16px 12px;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}

.team-panel-header h3 {
  font-size: 15px;
  font-weight: 700;
  color: var(--text);
  margin: 0;
}

.team-panel-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.team-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 17px;
  height: 17px;
  background: #ef4444;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  border-radius: 999px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 4px;
  pointer-events: none;
}

/* Roster */
.team-roster {
  flex: 1;
  overflow-y: auto;
  padding: 12px 0;
}

.team-section-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-dim);
  padding: 4px 16px 8px;
}

.team-agent-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 16px;
  cursor: pointer;
  border-radius: 0;
  transition: background 0.12s;
}

.team-agent-row:hover {
  background: var(--surface-hover);
}

.team-agent-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent), var(--accent-dark));
  color: #fff;
  font-size: 13px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  position: relative;
}

.presence-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  border: 2px solid var(--bg-secondary);
}

.presence-dot.online { background: #22c55e; }
.presence-dot.offline { background: #6b7280; }

.team-agent-info {
  flex: 1;
  min-width: 0;
}

.team-agent-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.team-agent-status {
  font-size: 11px;
  color: var(--text-dim);
}

.team-thread-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 16px;
  cursor: pointer;
  transition: background 0.12s;
}

.team-thread-row:hover {
  background: var(--surface-hover);
}

.team-thread-icon {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--surface-active);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  color: var(--text-dim);
  font-size: 14px;
}

.team-thread-info {
  flex: 1;
  min-width: 0;
}

.team-thread-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.team-thread-preview {
  font-size: 11px;
  color: var(--text-dim);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.team-thread-unread {
  min-width: 18px;
  height: 18px;
  background: var(--teal);
  color: #000;
  font-size: 10px;
  font-weight: 700;
  border-radius: 999px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  flex-shrink: 0;
}

/* Group compose view (the side-panel DM view was removed — DMs open in the
   main transcript) */
.team-group-view {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  background: var(--bg-secondary);
}

.team-dm-header {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}

.team-dm-title {
  font-size: 14px;
  font-weight: 700;
  color: var(--text);
}

/* Group compose */
.team-group-form {
  padding: 14px 16px;
  overflow-y: auto;
  flex: 1;
}

.team-group-label {
  display: block;
  font-size: 11px;
  font-weight: 600;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: 0.4px;
  margin-bottom: 6px;
}

.team-group-name-input {
  width: 100%;
  padding: 8px 12px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-family: var(--font);
  font-size: 13px;
  outline: none;
  box-sizing: border-box;
  transition: border-color 0.15s;
}

.team-group-name-input:focus {
  border-color: var(--accent);
}

.team-group-check-row {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 0;
  cursor: pointer;
  font-size: 13px;
  color: var(--text);
}

.team-group-check-row input[type="checkbox"] {
  accent-color: var(--accent);
  width: 15px;
  height: 15px;
}

/* ═══ NEW SMS BUTTON ═══ */

.btn-new-sms {
  display: flex;
  align-items: center;
  gap: 7px;
  width: calc(100% - 24px);
  margin: 10px 12px 4px;
  padding: 8px 14px;
  background: transparent;
  border: 1.5px solid var(--teal);
  border-radius: var(--radius-md);
  color: var(--teal);
  font-family: var(--font);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s, color 0.15s;
}

.btn-new-sms:hover {
  background: var(--teal-soft);
}

/* ═══ MODAL ═══ */

.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.6);
  backdrop-filter: blur(4px);
  z-index: 400;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

.modal-card {
  background: rgba(18, 18, 30, 0.8);
  backdrop-filter: blur(30px);
  -webkit-backdrop-filter: blur(30px);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  width: 100%;
  max-width: 420px;
  box-shadow: 0 24px 64px rgba(0,0,0,0.6), var(--glass-shine);
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 20px 14px;
  border-bottom: 1px solid var(--border);
}

.modal-header h3 {
  font-size: 16px;
  font-weight: 700;
  color: var(--text);
  margin: 0;
}

.modal-body {
  padding: 18px 20px;
  overflow: visible;
}

.modal-label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 6px;
}

.modal-input {
  width: 100%;
  padding: 10px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-family: var(--font);
  font-size: 14px;
  outline: none;
  box-sizing: border-box;
  transition: border-color 0.15s;
}

.modal-input:focus {
  border-color: var(--teal);
}

.modal-textarea {
  width: 100%;
  padding: 10px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text);
  font-family: var(--font);
  font-size: 14px;
  outline: none;
  resize: vertical;
  box-sizing: border-box;
  transition: border-color 0.15s;
  min-height: 90px;
}

.modal-textarea:focus {
  border-color: var(--teal);
}

.modal-footer {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 14px 20px 18px;
  border-top: 1px solid var(--border);
}

/* ── Contact Search Dropdown (New SMS modal) ─────── */
.new-sms-to-wrap { position: relative; }

.contact-search-dropdown {
  position: absolute;
  top: calc(100% + 4px);
  left: 0; right: 0;
  background: var(--bg-card, #1e1e2e);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 12px 32px rgba(0,0,0,0.55);
  z-index: 10001;
  max-height: 240px;
  overflow-y: auto;
  isolation: isolate;
}
.contact-search-dropdown.hidden { display: none; }

.contact-search-item {
  display: flex;
  flex-direction: column;
  padding: 9px 14px;
  cursor: pointer;
  border-bottom: 1px solid var(--border);
  outline: none;
}
.contact-search-item:last-child { border-bottom: none; }
.contact-search-item:hover,
.contact-search-item:focus {
  background: var(--bg-hover, rgba(255,255,255,0.06));
}
.contact-search-name {
  font-size: 13px;
  font-weight: 500;
  color: var(--text);
}
.contact-search-sub {
  font-size: 11px;
  color: var(--text-dim);
  margin-top: 1px;
}

/* ═══ RADIO CARDS (settings) ═══ */

.settings-field-wide {
  grid-column: 1 / -1;
}

.radio-cards {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.radio-card {
  flex: 1;
  min-width: 180px;
  padding: 12px 14px;
  border: 2px solid var(--border);
  border-radius: var(--radius);
  background: var(--bg);
  color: var(--text);
  font-size: 13px;
  cursor: pointer;
  text-align: left;
  transition: border-color 0.15s, background 0.15s;
}

.radio-card:hover {
  border-color: var(--text-dim);
  background: var(--surface-active);
}

.radio-card.active {
  border-color: var(--teal);
  background: rgba(0, 210, 211, 0.08);
  color: var(--text);
  box-shadow: 0 0 0 1px var(--accent);
}

/* ═══ CONTACTS PANEL ═══ */

.contacts-panel {
  position: fixed;
  top: 0;
  right: 0;
  width: 380px;
  height: 100vh;
  background: rgba(18, 18, 30, 0.75);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border-left: 1px solid var(--glass-border);
  z-index: 200;
  display: flex;
  flex-direction: column;
  box-shadow: -4px 0 20px rgba(0,0,0,0.3);
  animation: slideInRight 0.2s ease;
}

@keyframes slideInRight {
  from { transform: translateX(100%); }
  to { transform: translateX(0); }
}

.contacts-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
}

.contacts-panel-header h3 {
  font-size: 16px;
  font-weight: 600;
  color: var(--text);
  margin: 0;
}

.contacts-panel-search {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
}

.contacts-list {
  flex: 1;
  overflow-y: auto;
  padding: 8px 0;
}

.contact-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 16px;
  border-bottom: 1px solid var(--border);
  transition: background 0.12s;
}

.contact-row:hover {
  background: var(--surface-active);
}

.contact-row-info {
  flex: 1;
  min-width: 0;
}

.contact-row-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.contact-row-detail {
  font-size: 12px;
  color: var(--text-dim);
  margin-top: 2px;
}

.contact-row-actions {
  display: flex;
  gap: 4px;
  margin-left: 8px;
  opacity: 0;
  transition: opacity 0.15s;
}

.contact-row:hover .contact-row-actions {
  opacity: 1;
}

/* ═══ ATTACH POPUP ═══ */

.attach-popup {
  position: absolute;
  bottom: calc(100% + 8px);
  left: 0;
  background: rgba(18, 18, 30, 0.8);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius);
  box-shadow: 0 8px 24px rgba(0,0,0,0.35);
  z-index: 100;
  min-width: 220px;
  overflow: hidden;
  animation: fadeInUp 0.12s ease;
}

/* fadeInUp is defined once in the CARD ENTRANCE ANIMATION section below
   (last definition wins wholesale for keyframes) */
.attach-popup-item {
  display: flex;
  align-items: center;
  width: 100%;
  padding: 11px 16px;
  background: none;
  border: none;
  color: var(--text);
  font-size: 14px;
  text-align: left;
  cursor: pointer;
  gap: 8px;
  transition: background 0.1s;
}

.attach-popup-item:hover {
  background: var(--surface-active);
}

.attach-popup-item + .attach-popup-item {
  border-top: 1px solid var(--border);
}

/* ═══ TEMPLATE PICKER ═══ */

.template-picker {
  position: absolute;
  bottom: calc(100% + 8px);
  right: 0;
  width: 300px;
  max-height: 340px;
  display: flex;
  flex-direction: column;
  background: rgba(18, 18, 30, 0.96);
  backdrop-filter: blur(24px) saturate(1.5);
  -webkit-backdrop-filter: blur(24px) saturate(1.5);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius);
  box-shadow: 0 12px 32px rgba(0,0,0,0.45), 0 0 0 0.5px rgba(255,255,255,0.05) inset;
  z-index: 110;
  overflow: hidden;
  animation: fadeInUp 0.14s ease;
}


.template-list {
  overflow-y: auto;
  flex: 1;
  min-height: 0;
}

.template-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 12px;
  cursor: pointer;
  transition: background 0.1s;
  border-bottom: 1px solid rgba(255,255,255,0.04);
  gap: 8px;
}

.template-item:hover {
  background: rgba(232, 167, 66, 0.08);
}

.template-item-main {
  flex: 1;
  min-width: 0;
}

.template-item-title {
  font-size: 13px;
  font-weight: 500;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}


.template-item-actions {
  display: flex;
  gap: 4px;
  flex-shrink: 0;
  opacity: 0;
  transition: opacity 0.15s;
}

.template-item:hover .template-item-actions {
  opacity: 1;
}

.template-action-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border-radius: 6px;
  border: none;
  background: rgba(255,255,255,0.07);
  color: var(--text-dim);
  cursor: pointer;
  transition: background 0.1s, color 0.1s;
}

.template-action-btn:hover {
  background: rgba(255,255,255,0.14);
  color: var(--text);
}

.template-action-btn.danger:hover {
  background: rgba(239, 68, 68, 0.18);
  color: #ef4444;
}

.template-empty {
  padding: 20px 12px;
  text-align: center;
  color: var(--text-dim);
  font-size: 13px;
  font-style: italic;
}

.template-new-row {
  border-top: 1px solid var(--border);
  flex-shrink: 0;
}

.template-new-btn {
  display: flex;
  align-items: center;
  gap: 6px;
  width: 100%;
  padding: 10px 12px;
  font-size: 13px;
  font-weight: 500;
  color: var(--accent);
  background: none;
  border: none;
  cursor: pointer;
  transition: background 0.1s;
}

.template-new-btn:hover {
  background: var(--accent-soft);
}

.template-form {
  padding: 12px;
  border-top: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-shrink: 0;
}

.template-form-textarea {
  width: 100%;
  background: rgba(255,255,255,0.06);
  border: 1px solid rgba(255,255,255,0.1);
  border-radius: 8px;
  padding: 8px 10px;
  font-size: 13px;
  color: var(--text);
  outline: none;
  font-family: inherit;
  resize: vertical;
  transition: border-color 0.15s;
  box-sizing: border-box;
}

.template-form-input::placeholder,
.template-form-textarea::placeholder { color: var(--text-dim); }

.template-form-textarea:focus { border-color: var(--accent); }

.template-form-actions {
  display: flex;
  gap: 8px;
}

/* ── FCM Pairing ───────────────────────── */

.pairing-code-display {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  margin-bottom: 12px;
  flex-wrap: wrap;
}

.pairing-code-label {
  font-size: 13px;
  color: var(--text-secondary);
}

.pairing-code {
  font-size: 28px;
  font-weight: 800;
  font-family: 'SF Mono', 'Cascadia Code', 'Fira Code', monospace;
  letter-spacing: 6px;
  color: var(--accent);
}

.pairing-code-timer {
  font-size: 12px;
  color: var(--text-dim);
  margin-left: auto;
}

.connected-device {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 14px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  margin-bottom: 6px;
}

.connected-device-info {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.connected-device-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--text);
}

.connected-device-date {
  font-size: 11px;
  color: var(--text-dim);
}

.connected-device .btn-danger-sm {
  font-size: 11px;
  padding: 4px 10px;
  border-radius: 6px;
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  border: 1px solid rgba(239, 68, 68, 0.3);
  cursor: pointer;
  transition: background 0.15s;
}

.connected-device .btn-danger-sm:hover {
  background: rgba(239, 68, 68, 0.3);
}

/* ═══ CARD ENTRANCE ANIMATION ═══ */

@keyframes fadeInUp {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.queue-card.animate-in {
  animation: fadeInUp 0.25s var(--ease) both;
}

/* ═══ REDUCED MOTION ═══
   When the OS/browser has prefers-reduced-motion enabled:
   - All transform animations and spring transitions are disabled
   - Opacity-only fades are capped at 0.15s (still communicates state change)
   - Background mesh shift stops
   - Typing bounce, emoji-in spring, slideInUp slides are all removed
   - Pulse / glow animations kept at a minimal opacity-only form
   ═══════════════════════════════════════════════════════════ */

@media (prefers-reduced-motion: reduce) {
  /* Stop all CSS animations globally, then re-enable minimal ones below */
  *,
  *::before,
  *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.15s !important;
    transition-delay: 0ms !important;
  }

  /* Re-allow opacity transitions (still needed for toast/modal appearance) */
  /* and background/color transitions for state feedback */

  /* Kill background mesh shift */
  .app::before {
    animation: none;
  }

  /* No slide for message bubbles */
  .message-bubble {
    animation: none;
  }

  /* No slide/spring for notification count */
  .notification-count {
    animation: none;
  }

  /* No slide for queue cards */
  .queue-card.animate-in {
    animation: none;
    opacity: 1;
    transform: none;
  }

  /* No spring for emoji picker — just appear */
  @keyframes emoji-in {
    from { opacity: 0; }
    to   { opacity: 1; }
  }

  /* No transform in slideInUp — fade only */
  @keyframes slideInUp {
    from { opacity: 0; }
    to   { opacity: 1; }
  }

  /* No transform in fadeInUp — fade only */
  @keyframes fadeInUp {
    from { opacity: 0; }
    to   { opacity: 1; }
  }

  /* No transform in fadeOut */
  @keyframes fadeOut {
    from { opacity: 1; }
    to   { opacity: 0; }
  }

  /* No scale/rotate on mesh */
  @keyframes meshShift {
    from { transform: none; }
    to   { transform: none; }
  }

  /* Keep pulse but opacity-only (status dots still pulse faintly) */
  @keyframes pulse {
    0%, 100% { opacity: 1; }
    50%       { opacity: 0.7; }
  }

  /* Kill typing bounce — show dots statically */
  @keyframes typingBounce {
    from { transform: none; }
    to   { transform: none; }
  }

  /* Kill spinning loader */
  @keyframes spin {
    to { transform: none; }
  }

  /* Disable hover lifts (translateY(-Npx) on cards/buttons) */
  .queue-card:hover,
  .btn:hover,
  .action-btn:hover,
  .icon-btn:hover,
  .message-bubble:hover {
    transform: none !important;
  }

  /* Kill glow pulse */
  @keyframes glow {
    from { box-shadow: 0 0 8px var(--accent-glow); }
    to   { box-shadow: 0 0 8px var(--accent-glow); }
  }

  /* Kill badge pulse */
  @keyframes pulse-badge {
    from { box-shadow: 0 0 4px rgba(232, 167, 66, 0.4); }
    to   { box-shadow: 0 0 4px rgba(232, 167, 66, 0.4); }
  }

  /* Kill search highlight pulse */
  @keyframes searchPulse {
    from { box-shadow: 0 0 12px rgba(232, 167, 66, 0.4); }
    to   { box-shadow: 0 0 12px rgba(232, 167, 66, 0.4); }
  }

  /* New-messages pill: no bounce, just appear */
  .new-messages-pill {
    transition: opacity 0.15s ease !important;
  }
}

/* ── Push Subscriptions Panel ── */
.push-subs-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.push-subs-table th,
.push-subs-table td {
  padding: 8px 10px;
  text-align: left;
  border-bottom: 1px solid var(--border);
  vertical-align: top;
}
.push-subs-table th {
  font-weight: 600;
  color: var(--text-muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}
.push-subs-table td:last-child {
  display: flex;
  gap: 6px;
}
.badge-pwa {
  background: rgba(139, 92, 246, 0.15);
  color: #a78bfa;
}
.badge-browser {
  background: rgba(59, 130, 246, 0.1);
  color: var(--blue);
}
.badge-stale {
  background: rgba(245, 158, 11, 0.1);
  color: var(--amber);
}